Reception and Administrative Coordinator

AtClay Lacy Aviation, we’ve built a legacy of excellence by combining innovation, safety, and exceptional service. We’re looking for people who share our passion for aviation and our commitment to doing the right thing. Here, curiosity and continuous learning are valued, and teamwork is essential. If you’re ready to contribute your skills in a supportive, high-performing environment where every detail matters, you’ll find opportunities to grow your career and be part of shaping the future of private aviation.

Position Summary

Clay Lacy Aviation is seeking a Reception and Administrative Coordinator to be the first point of contact for our clients, guests, and team. In this role, you’ll manage a high volume of calls with a friendly, professional phone presence and answer questions about Clay Lacy’s services with confidence. You’ll also support our maintenance managers with clerical and administrative tasks. This position reports to the Executive Assistant to the Chief Operating Officer.

If you’re proactive, dependable, and take pride in delivering an exceptional customer experience, we’d love to get to know you.

Schedule: M-F, 6:30am to 3:30pm

Location: Hangar 9 | KVNY

Compensation: $25.00 - $28.00 per hour; Eligible for Comprehensive Benefits

Duties and Responsibilities

• Answering all inbound phone calls and transferring them to the recipient.

• Overseeing LAWA gate operations by adhering to airport entrance and exit regulations and requirements

• Clerical and administrative support for Clay Lacy Departments residing in Building 9.

• Assists Quality Control Department with organizing, filing and tracking personnel training records.

• Assists Quality Control Department with onboarding new personnel.

• Assists Quality Control Department filing repair station records.

• Assists Quality Control Department with other required tasks.

• Coordinating lunches for Maintenance staff

• Order office supplies

• Stock office supplies

• Book travel arrangements for maintenance department

• Data Entry

• Ensure front desk is kept neat and organized

• Oversee badge administration

• Responsible for overseeing the uniform program

• Ensure that all snacks are fully stocked and replenished in required offices and conference rooms

• Other tasks and duties as assigned.

Competencies and Skills

• Create strong customer relations and deliver customer-centric solutions.

• Take on new opportunities and challenges with a sense of urgency and enthusiasm.

• Work collaboratively with others to meet shared objectives.

• Communicate a clear understanding of the needs of varied audiences and modes.

• Gain the trust and confidence of others through honesty, integrity, and authenticity.

Position-Specific Skills

• Ability to handle multiple lines while maintaining efficient operations.

• Proficient in Microsoft operating system and Microsoft Office Suite.

• Great organization skills

• Flexible working hours.

• Good oral and written communication skills, bilingual is a plus.

• Must have excellent phone etiquette.

• Good at problem solving.

• Punctual, detail oriented, proactive and a self-starter.

• A true desire to satisfy the needs of others in a fast-paced environment.

• Comfortable sitting for long periods of time.

• Experience with Skype for Business is a plus

Essential Job Functions

• Able to comply with all safety requirements necessary to perform the job safely.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal,

state, and local standards.

• Pass pre-employment drug testing and background check

• Provide excellent customer service to both internal and external clients at all times.

• Complete Clay Lacy Aviation and other job-related training.

• Strong interpersonal and communication skills, direct interface, over telephone and in writing.

• Ability to make decisions with multiple objectives and implement them in a safe, efficient manner.

• Follow oral and written directions; plan and complete assigned duties on a regular schedule; and

maintain good working relationships with others.

• Schedules are subject to change. Employees must be available to work flexible hours as changes

occur, examples include overtime, holidays, and covering time-off for the team.

• Ability to work without direct management supervision.

• Must be able to reason, analyze, and solve problems.

• Must be able to communicate clearly with clients, leadership and others.

• Basic computer skills.

• Must have basic math skills.

• Always work safely and effectively.

• Must work well with others.

• Must be able to prioritize and multitask in a distracting environment.

Required Education and Experience

• High School diploma or equivalent.

• A minimum of 2 years of Customer service experience is required.

Benefits

Clay Lacy Aviation offers an excellent benefit package including medical, dental, vision, matching 401(K) and more to employees in full-time positions.

Disclaimer Statement

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.

Americans with Disabilities Act (ADA) Statement

In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.

Equal Employment Opportunity (EEO) Statements

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation,

gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.