Solutions Design and Program Management Director

Citi is looking for a Senior Director, Solutions Design & Program Management to lead the design, planning, and delivery of complex technology solutions across a large enterprise portfolio. In this senior leadership role, you will connect business strategy to operational execution — owning solution direction, driving cross-functional program delivery, and ensuring teams have the clarity, structure, and governance needed to deliver at scale. Reporting directly into C-suite leadership, you will serve as a critical interface between technology, operations, and business stakeholders, shaping how capabilities are identified, funded, and brought to life.

Responsibilities

• Lead the end-to-end design of technology solutions across a large enterprise portfolio, connecting business objectives to platform direction and ensuring alignment with long-term operational strategy.
• Define and communicate a 3–5 year strategic vision for the portfolio, translating business priorities into structured delivery roadmaps and program plans.
• Serve as the primary interface with senior business stakeholders and executives, owning periodic reporting, investment updates, and strategic trade-off decisions at portfolio level.
• Establish governance frameworks for prioritization and triage, enabling teams to manage competing demands, resolve delivery blockers, and maintain solution quality across programs.
• Oversee funding visibility and resource allocation across teams, ensuring clear accountability for how budgets, vendors, and capabilities are being utilized across the portfolio.
• Identify central capabilities required across the portfolio and drive horizontal alignment, ensuring solutions are consistent, scalable, and connected to broader organizational direction.
• Manage delivery risk across all programs, ensuring compliance with applicable policies and maintaining transparency with stakeholders on control and governance matters.

Required Qualifications & Skills

• 15 or more years of experience spanning solution design, program management, and strategic planning, with a demonstrated record of delivering complex technology initiatives in large-scale enterprise environments.
• Expertise in building and evaluating complex business and operational models, using data and metrics to support investment decisions, funding cases, and delivery trade-offs.
• Proven ability to lead multiple teams through other managers, with experience managing performance, developing talent, and building accountable delivery organizations.
• Exceptional communication and negotiation skills, with direct experience influencing decisions and shaping outcomes at the executive level.
• Deep understanding of how to connect solution design with program governance, hands-on project tracking, and operational delivery in fast-moving environments.
• Demonstrated ability to manage portfolio-level funding and vendor relationships, with clear visibility into how resources are deployed and where adjustments are needed.

Beneficial Skills & Qualifications

• Master's degree in a relevant discipline, complementing a Bachelor's or University degree as a minimum educational foundation.
• Experience applying design thinking techniques to shape scalable solutions across complex, enterprise-wide customer or operational domains.
• Background in e-commerce, platform delivery, or technology product environments where solution design and business strategy intersect at scale.

What We Offer

At Citi, you will have the opportunity to lead at a scale that few organizations can match — driving solution strategy and program delivery that has direct impact on the business, its operations, and the clients it serves globally.

• Strategic ownership and executive visibility, with direct reporting lines into C-suite leadership and accountability for a significant enterprise portfolio.
• A hybrid working model with 3 days in the office and 2 days working remotely, providing the balance to lead complex programs effectively and sustainably.
• Cross-functional collaboration with global technology, operations, and business teams, offering broad organizational exposure and long-term career mobility.
• Access to Citi's learning and leadership development programs, designed to support continued growth at the most senior levels of the organization.
• Competitive financial wellbeing and compensation package commensurate with the seniority and scope of this role.
• A performance-driven environment where your decisions have direct, measurable impact on delivery outcomes, business performance, and operational excellence.

Apply today to lead complex technology programs at global scale and drive the solutions that power Citi's business forward.

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