Technical Support & Deployment - Packet Core

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Key Responsibilities

• Performend-to-end troubleshooting of Packet Core solutions in live customer networks.

• Analyze and resolve complex issues related to4G/5G call flows, signaling, and data sessions.

• Work independently withR&D, System Test (ST), and internal engineering teams to identify root causes and implement fixes.

• Support and troubleshootVoLTE, VoWiFi, IoT, and other advanced telecom services.

• Engage directly with customers todrive issue resolution, provide technical explanations, and recommend solutions.

• Participate in on-site or remote customer support andtravel as required by business needs.

Technical Skills & Experience

• Strongend-to-end understanding of Packet Core architecture and solutions.

• Deep knowledge of4G LTE call flows and good understanding of5G Core concepts.

• Hands-on experience withcloud-based EPC / 5GC deployments.

• Good understanding ofcloud and virtualization technologies, including:

  • Red Hat OpenStack (RHOS)
  • Docker / Containers
  • Kubernetes
  • Deployment onDell / HP hardware platforms

• Proficient inLinux-based systems (command line, logs, services, performance analysis).

• Strong troubleshooting skills using tools such asWireshark and other protocol analyzers.

Job Requirements

Required Competencies

• Ability towork independently and take ownership of customer issues end to end.
• Strong analytical andproblem-solving skills in high-pressure environments.
• Excellentcommunication and interpersonal skills, with the ability to explain complex technical issues clearly.
• Proven capability todrive solutions at customer locations and act as a technical point of contact.
• Willingness to work in shifts/on-call (if applicable) andtravel as per business requirements.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around theworld, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.