Product Manager, Specialist

This Product Manager will support the launch and scale the Vanguard Debit Card Program, a high-visibility initiative that will expand the Cash Plus account into everyday spending. This role will focus on delivering a best-in-class mobile experience, helping clients seamlessly manage, control, and engage with their debit card directly within the Vanguard app.

Why this role matters and why it's exciting!

• Build and enhance the mobile debit card experience within the Vanguard app, creating a seamless and intuitive client journey.
• Lead SDK integrations and technical partnerships required to deliver debit card capabilities and embedded experiences.
• Define and deliver a unified in-app card controls experience, enabling clients to manage their card, alerts, and preferences within a single destination.
  Ability and desire to shift seamlessly between client experience strategy and technical product execution.

Core Responsibilities:

• Leadsdigital product management activities for multipledigital
  products, or one strategic product.
• Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.digitalproduct teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach as necessary.
• Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
• Leads the planning, development and implementation of newdigital products. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
• Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
• Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
• Participates in special projects and performs other duties as assigned.
   

Qualifications:

• Payments experience not required; familiarity with transactional workflows, digital wallets, or card-based products is a plus.
• Passion for creating intuitive, client-centered mobile experiences.
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Minimum of five years related work experience. Two years of leading large cross-functional teams on major organizational projects preferred.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.