RB - Acquiring: Sales Governance Manager

About the Role
The Sales Governance Manager – Merchant Acquiring Business supports the Regional Sales Manager in ensuring sales discipline, policy adherence, and governance compliance across Merchant Acquiring sales teams in the assigned region. The role focuses on monitoring sales hygiene, pricing adherence, onboarding controls, and documentation standards, while enabling smooth execution of sales activities across Retail, Platinum, Priority, Govt & TASC, and Online segments operating in the region.

Key Responsibilities
• Monitor adherence to sales policies, pricing approvals, onboarding norms, and documentation standards across the region.
• Ensure sales teams comply with approved commercials, discount limits, and delegation matrices.
• Track deviations and flag non‑compliance to the Regional Sales Manager.
• Support monitoring of sales pipelines and funnel hygiene for quality and completeness.
• Track incomplete documentation, delayed onboarding cases, and sales process gaps.
• Assist the RSM in driving corrective actions with sales teams.
• Act as a regional support SPOC for Risk, Compliance, and Audit teams on sales‑related matters.
• Assist in preparation for audits, inspections, and compliance reviews.
• Track and support closure of sales‑related audit observations within defined timelines.
• Ensure accuracy and timely reporting to RSM and governance stakeholders.
• Coordinate with Sales, Operations, Service, Product, and Onboarding teams to resolve governance‑related issues.
• Support governance readiness for regional campaigns, product launches, and sales drives.
• Ensure controls are embedded into execution activities.
• Support basic training and awareness for sales teams on governance norms, policies, and conduct standards.
• Identify recurring issues and help improve compliance through structured follow‑ups.

Qualifications
Optimal qualification for success on the job is:
• Graduation /Post Graduate degree

Role Proficiencies:
• 5 - 8 years of experience in Merchant Acquiring, Payments Operations, Sales Support, or Governance / Controls roles.
• Working knowledge of sales processes, onboarding norms, pricing constructs, and regulatory guidelines.
• Experience supporting regional sales teams in execution or control roles.
• Comfortable working with MIS, dashboards, and exception tracking.
• Strong attention to detail, follow‑up discipline, and governance mindset.
• Ability to work collaboratively with sales teams while maintaining objectivity.