Manager, Quality & Outcomes - USC Care MSO Clinical Operations - Full Time 8 Hour Days (Exempt) (Non-Union)

The Manager of Quality and Outcomes Management is responsible for supporting organizational wide approach to achieve optimal better healthcare value and quality, operational and clinical efficiencies. Vital components to this position are the identification of opportunities to improve, organizational performance and outcomes implementing actions to minimize variation. The manager of clinical quality manages the reporting, data collection, analysis, tracking and trending of data reporting to departmental leaders for quality and performance improvement initiatives. The Manager serves as an quality consultant to management, staff, and providers in the areas of clinical quality improvement, quality assurance, and quality control. performance improvement teams.

Departmental Specific Summary


Essential Duties

• Leadership: Utilizes effective critical thinking skills, organization, prioritization, planning, personnel management, operational efficiency, decision-making, and teaching. Oversight for case review, data collection and analysis of staff both concurrently and retrospectively to ensure brevity and effective summaries of all important information. Quality controls data to ensure accuracy and reliability before it is reported to any individuals, committees or external agencies. Ensures reports utilizing internal or external benchmarks for data display are completed by staff.
• Planning and Organization: Independently coordinates and integrates all required CMS, Joint Commission or applicable quality management metrics on an intradepartmental, interdepartmental and hospital wide level Works closely with the Medical Staff coordinating the accuracy and timely abstraction, data entry, analysis and submission of data of staff—trained in data collection and abstraction of quality initiatives and mandates from state, and federal mandates
• Consultation: Helps facilitate team processes for hospital performance improvement teams as applicable. Leads at least one process improvement team related to core measures. Acts as a resource to and provides consultation to other members of the healthcare team on an ongoing basis and per request on performance improvement issues or initiatives Assists in the preparation of accreditation of all hospital programs in collaboration with the Accreditation Manager.
• Information technology: Utilizes statistical principles as needed to compose accurate meaningful reports and to support the validity of the data. Assists with audits, data retrieval and analyses for all applicable Medical Staff services and as assigned.
• Education: Certification and continued education maintained in Quality and Performance Improvement initiatives to ensure the highest compliance is maintained.
• Performs other duties as assigned

Required Qualifications:

• Req Bachelor’s Degree Degree in nursing or a related field
• OR equivalent experience in a related field (phys assistance, pre-med, etc).
• Req 5 years Supervisory position in an acute care setting.
• Req Critical thinking skills and organization in prioritizing a workload of multiple tasks.
• Req Skilled in data analysis using external benchmarks and comparative evidenced based practices.
• Req Organization/time management skills.
• Req Excellent analytical, problem-solving, planning and evaluation skills.
• Req Commitment to continuous quality improvement and results driven outcomes.
• Req Knowledge of data entry into a database and the ability to analyze the information to improve organizational performance.

Preferred Qualifications:​

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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