College Services and Customer Support Officer

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

Eva Burrows College (The Salvation Army) is seeking a friendly, organised and customer focused individual to join our team as aCollege Services and Customer Support Officer.

In this highly varied role, you will provide customer service and administrative support across the College, with a particular emphasis on events, conferences, campus services,catering and accommodation. You will support day-to-day service delivery while helping the Events and Campus Services team strengthen its processes and systems and build its capacity to manage a growing range of activities.

The opportunity ismax term 12 months,full-timeonsite position.

Key responsibilities:

• Support event and conference enquiries, bookings, customerrequirements and associated administration. 
• Assist with the preparation, coordination and delivery of events, conferences, catering,accommodation and campus activities. 
• Liaise with customers, EBC personnel and service providers to confirm requirements and support well-coordinated service delivery. 
• Provide practical, hands-on support for event preparation, hosting and pack-down, asrequired. 
• Assist customers using event and meeting spaces, including with security access and basic IT/AV requirements. 
• Maintain accurate booking records, schedules,documents and operational information. 
• Contribute to improving processes, systems, templates and workflows that help the Events and Campus Services team manage and scale its work.
• Provide general customer service, College Services and administrative support across the College. 

About you:

You are approachable,organised and confident working across a broad range of customer service, administrative and operational activities. You will have experience in events, conferences, hospitality, catering,accommodation or a related service environment, withdemonstrated experience in both hands-on service delivery and strong business administration. A level 2 Food handling certificate or the willingness to obtain one would be well-regarded. 

You enjoy working collaboratively, improving how work is organised and supporting a team to manage a growing range of activities. You bring strong attention to detail, sound systems skills,initiative and the ability to manage multiple priorities in a busy, customer-focused environment. 

What we offer:

TSA offers an inclusive work culture and strong opportunities for professional development. A role where your contribution directly supports student success and community impact. In return we also offer benefits such as:

• An attractive salary including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits ($2650).
• On site parking.
• Opportunities for professional development. 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits.
• Novated car leasing, discounts on car hire and purchase.
• The opportunity to help strengthen processes and support a growing area of work. 
• A role where your contribution supports positive experiences for customers, guests,students and the wider College community.

If you have relevant events or hospitality experience, strong business administrationcapability and a practical approach to service delivery, we would love to hear from you. 

How to Apply:

• Contact ebc.customerservice@salvationarmy.org.au to receive a copy of the position description. 
• Upload a combined PDF containing your résumé and cover letter through our recruitment system. 

Please note:  

• Applications will be reviewed as they aresubmitted, and a successful candidate may be appointed as soon as possible.

• Applications from recruitment agencies will not be accepted. 

For all enquiries, please contact ebc.customerservice@salvationarmy.org.au. 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration