Rail Service Manager

Job Title: Rail Service Manager

Position Summary

The Rail Service Manager will manage the Eddyville railcar service team and coordinate daily service activities. This is a working manager position that requires time on the job site, working alongside the team and assisting with railcar service work as needed.

The Rail Service Manager will also supervise the Eddyville Administrative Coordinator and ensure that all Cargill documentation, invoicing, and administrative functions are completed accurately and timely. This position will communicate directly with Cargill to coordinate daily service activities, establish and maintain strong working relationships with key Cargill personnel, identify opportunities to grow the business, and implement growth initiatives.

Additional responsibilities include ensuring compliance with Cargill safety policies and regulations, documenting services performed and resources utilized, managing repair parts and supply inventories, tracking team expenses and reimbursements, maintaining Avetta compliance, and overseeing employee performance, hiring, onboarding, training, and annual reviews.

Essential Duties and Responsibilities

• Manage and grow the Cargill railcar service program.

• Manage daily service requests and assign work to the railcar service team.

• Work on-site alongside the team and assist with railcar service work as needed.

• Communicate with Cargill representatives to coordinate daily service activities and maintain strong customer relationships.

• Identify and implement opportunities to expand services and grow the business with Cargill.

• Document daily services performed, equipment utilized, and resources required for each operation.

• Ensure all railcar service activities comply with Cargill safety policies, procedures, and regulations.

• Coordinate team travel to secondary Cargill locations.

• Track employee hours for payroll processing and monthly reporting.

• Track team expenses, prepare expense reports, and coordinate reimbursements.

• Monitor parts inventory and usage, reorder repair parts as needed, and maintain adequate inventory levels.

• Monitor consumable supplies and order replacements as necessary.

• Manage maintenance and upkeep of Eddyville vehicles and equipment.

• Coordinate subcontractor work, receive and review invoices, and facilitate payment processing.

• Oversee the Eddyville Administrative Coordinator and ensure all required administrative, documentation, and invoicing functions are completed accurately and timely.

• Manage the Avetta account to maintain compliance with Cargill safety and training requirements.

• Participate in hiring decisions and manage employee performance, disciplinary matters, and annual performance reviews.

• Onboard new employees, provide initial orientation, and ensure all required new-hire training is completed.

• Coordinate and maintain annual and recurring employee training requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A two-year technical degree or equivalent work experience, along with a minimum of one year of experience directly supporting customers, is required.

Language Skills

Ability to read, analyze, and interpret technical documents, procedures, and instructions. Ability to effectively communicate information and respond to questions from managers, team members, subcontractors, and customers.

Mathematical Skills

Ability to apply mathematical concepts, including fractions and ratios, to practical situations. Ability to create and edit Excel spreadsheets and apply established pricing for parts and services based on spreadsheet data and quantities of work performed.

Reasoning Ability

Ability to solve practical problems and work with a variety of variables in situations where limited standardization exists. Ability to interpret and follow instructions provided in written, oral, diagram, or schedule form.

Computer Skills

Proficiency in Microsoft Office applications, including the ability to create and manage spreadsheets and technical documents. Experience with materials requirements planning (MRP) software is highly desirable.

Other Skills and Abilities

• Ability to read and comprehend technical drawings for mechanical components and assemblies.

• Demonstrated ability to work directly with customers in a professional and courteous manner.

• Strong organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities and coordinate team activities effectively.

• Self-motivated, dependable, and able to complete tasks with minimal direct supervision.

• Ability to work effectively in both a hands-on technical role and a supervisory capacity.

Physical Demands

The physical demands described below are representative of those required to perform the essential functions of this position. Reasonable accommodations may made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable may be made to enable individuals with disabilities to perform the essential functions.

This person will work primarily work outdoors. While performing the duties of this Job, the employee is exposed to outdoor environmental conditions, moving mechanical equipment, fumes and airborne particles, confined spaces, working at heights, travel to remote sites and long workdays. The noise level in the work environment is moderate, with exposure to very large equipment including trucks, trains, conveyors, vacuums, and similar industrial machinery. PPE is required to be worn and will be provided by the employer.