Milieu Specialist (Pool 1)

Schedule:Pool 1; requires a minimum of 4 shifts per month

Job Duties & Responsibilities:

• Serves as an onsite advocate for managing active complaints or grievances and facilitates resolution of complaints/grievances/requests by patients and visitors in accordance with legal and all regulatory body requirements.
• Ensures accurate recording, tracking and timely completeness of all reported incidents.
• Complies with regulatory and accreditation requirements.
• Coach staff in management of patient aggressive behaviors as needed and milieu management. Additionally, coach to assist staff during crisis events.
• Collaborates with staff and leadership to meet customer service and clinical quality outcomes.
• Assist with formal staff debriefings following codes.
• Collaborates with other departments to implement process improvements to sustain client rights throughout the treatment process.
• Supports patient safety and quality generally with performance of other projects and risk-reduction duties as requested.
• Assists nursing services with precepting Mental Health Technicians on a variety of topics such as: belongings searches, ligature rounds, rounding, milieu management, NCI, ALICE active shooter training, Code Greens, Blues, etc.
• May serve as a preceptor to Mental Health Technicians.
• Documents and communicates pertinent information (verbal and/or electronic) in a timely manner to Roger’s administration and program leadership, ensuring all team members are following policies and procedures for Rogers.

Additional Job Description:

Education and Experience Requirements:

• High school diploma required. Associates in Social Services, business, healthcare preferred.
• Minimum of two (2) years' experience in the healthcare industry within in a patient safety, patient relations, and/or risk management role accepted in lieu of degrees.
• Knowledge of de-escalation and milieu management techniques.
• Knowledge of patient incident reporting systems and customer service/service recovery principles.
• General knowledge of hospital clinical and operational practices and procedures to educate and communicate with both internal and external customers.
• Valid driver's license and clean driving record required.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)