Senior Global Technical Training & Development Engineer
- AI
- Equity
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We are looking for a Senior Global Technical Training & Development Engineer to develop and deliver instructional solutions for our leading-edge products. You will collaborate closely with internal experts to acquire technical guidance and best practice know-how to create and update global training material. You will train Regional Engineering Trainers to facilitate training for Field Service Engineers, for Illumina, its Distributors and Customers, and collaborate closely with other internal groups aligned to contribute to the same primary goals: to drive maximum utilization of Illumina systems at customer sites and to sustain customer retention.
Responsibilities:
Develop the global training strategy for implementation of new products
Design and develop training materials dealing with troubleshooting computer systems, software, and networks and business processes related to a Field Service Engineer
Represent commercial training on extended core teams to ensure training needs are addressed and met for execution on deliverables
Facilitate training courses for internal customers that typically include technical presentations, demonstrations, hands-on lab exercises, technical Q&A sessions, and student assessments
Continuously update course materials to keep pace with rapidly evolving technology and products
Author, review, and edit technical documents and presentation
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
Requirements:
Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
BS in Biomedical Engineering, Electrical/Electronics Engineering, Mechanical Engineering, or related degree with knowledge in the biotechnology/biomedical industry is preferred
Outstanding presentation and interpersonal skills with the ability to work collaboratively and communicate effectively in a highly matrixed organization
Strong project management skills with the ability to work across multiple cross functional teams to execute on training and deliverables for various commercial projects
Highly motivated with a team-oriented approach to the work environment
Excellent written communication, verbal communication and training skills
Strong organization skills, including ability to rapidly balance priorities in a fast-paced environment
Familiarity with field optical alignments, fluidics, robotics, electrical/electronics, and/or mechanical systems
Clear vision of and commitment to providing outstanding customer service
Must be willing to travel up to 20%
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
Senior Global Technical Training & Development Engineer · SG0Illumina Singapore Pte. Ltd