Director of Event Operations, MotoGP

About the Role 

This is a Third-party contractor role.

As theDirector ofOperationsyour contribution to the organization will betodeliver an exceptional guest experienceatestablished financial margins for all eventsassigned under your umbrella. 

Achieving this will require: 

• Empowering and developing a team of direct and indirectreports. 

• Managingyour team withinexisting systems,
  technology,processes, andstrategies while working collaboratively with department leaders to influence positive change. 

• Gaining a deep understanding of our company's intricacies and becoming familiar with the unique aspects of each event we organize.  

• Comfort with diving into and spendingsignificant time on day-to-day tactical aspects of the team before you can focus the role on more strategic actions. 

• Adopting an authoritative and decisive leadership style when the situationrequires. 

Performancewill be evaluated on: 

• Team/employee
  experience feedback. 

• Guestexperience feedback. 

• Financialdelivery tobudget. 

• Consistency in collaborating and supporting the global team. 

• Teamand individualperformance to department goals and initiatives. 

• Your capacity to actively engage in continuous learning and effectively apply constructive feedback. 

Core Responsibilities

Guest Experience and Event Management

• Responsible for the planning and on-site delivery through both direct actions and team management of 25+ events annually ranging from 200 to 12,000 guests per event beginning with event launch up to a year in advance of event date.
• Event planning and delivery includes but is not limited to:
  • Fulfillment (package shipping, ticketing, on-site pick-ups, etc.)
  • Transportation (sourcing, supplier management, scheduling, staffing, etc.)
  • Hotels (guest rooming lists, arrival experience, amenities, etc.)
  • Hospitality (food and beverage, branding, production, talent appearances, etc.)
  • Experiences (schedules, guest movements, talent appearances, staffing, etc.)
  • Safety & Security (local regulations, employee and guest safety, compliance, etc.)
  • Overarching On-Site Plan (travel, independent contractors, staff assignments, training, uniforms, accreditation, freight, etc.)
  • Overarching Guest Experience (advance and on-site communication, guest journey, etc.)
• Identifying opportunities in all facets of the guest journey to improve the guest experience, create efficiency, and to otherwise elevate our services, processes, and interactions with guests.
  • Lead and encourage team engagement to implement and focus on continuous improvement of the guest experience.
• Lead team engagement with internal processes for product (event) launches, guest communications, and guest services.
  • Identify and implement opportunities for collaboration, growth, and improvement.
• Develop meaningful relationships with other departments, vendors, and partners to support event planning and delivery.
  • Identify and implement opportunities for collaboration, growth, and improvement.
  • Identify and implement opportunities for economies of scale across events, partnerships, and teams.
• Drive and support strategic department initiatives for global alignment and progression.

Team Leadership and Personnel Management

• Lead a team of 2+ direct reports and 17+ indirect reports.
• Hands on career development and coaching of both direct and indirect reports.
  • Clearly establish and develop employees for succession in the business aligned to growth.
• Coaching others to coach and develop their reports.
• Focus on the team dynamic and encourage global collaboration.
• Ensure team is engaged and supporting overall department deliverables and not operating in a silo.
  • Collaboration with peers and other team leaders to cross utilize staff both in planning and on-site roles for a positive employee experience.
• Advocated for employees, removed obstacles, and ensures they have the tools/resources needed to be effective.
• Establish yourself as a trusted leader in the global team – model and hold all team members accountable to the expected behaviors and professionalism.

Financial Ownership

• Accountable for the operational budget of assigned events; equally holding your team accountable for budget management.
• Effectively oversee and manage the event budget by aligning it with sales projections or anticipated sales derived from historical data and run rates.
  • Collaborate with applicable overall budget owners to ensure team spending is appropriate to event margin targets.
• Collaborate across teams and departments to ensure financial reporting (forecasts, settlements, etc.) can be completed in a timely manner.
• Support and collaborate across teams and departments to create event budgets for future events leveraging insights from prior event settlements.

Requirements

Work Experience, Education, and Skills

• 8+ years’ progressive experience in event planning and management.
  • Significant live/sporting events experience preferred.
• 6+ years’ experience leading teams.
  • Must include development of full-time, direct reports.
• Direct experience owning and managing budgets of at least 70M USD combined or 8M USD singular.
  • Experience managing highly variable budgets or budgets to sales preferred.
• Bachelor’s degree or higher in Hospitality Management, Business, Marketing, or related field.
• Proficient computer skills including but not limited to Excel, CRM software, and project management tools.

Interpersonal Skills and Traits

• Capable motivator and quick relationship builder.
• Strong initiative and self-direction.
• Ability to understand, react quickly, and motivate others to adapt to the changing organization environment.
• Decisive; comfortable taking calculated risk.
• Persuasive and clear communication skills.
• Positive and composed under pressure and in fast-paced environments.

Physical

• Prolonged periods sitting at a desk and working on a computer.
• Extensive walking and standing for periods greater than 12 hours while at events.
  
• Full-time in-person based in the Barcelona office.
• Requires flexibility to work long hours and weekends, as needed, in addition to having the ability to travel up to 40% - targeted travel 18-25%.
  • Willing and eligible to travel internationally.
• Eligible to work in Spain.