Hotel Front Office Receptionist

About the Role

As a receptionist, you will be one of the first points of contact for our guests and clients. You will play an important role in ensuring every guest receives a warm welcome, professional service and a positive experience throughout their stay.

Your responsibilities will include:

• Provide a warm, professional and welcoming experience to all guests, visitors and clients.
• Manage guest arrivals and departures, including efficient check-in and check-out procedures.
• Process reservations, amendments, cancellations and guest requests accurately.
• Respond professionally and promptly to guest enquiries in person, by telephone and via email.
• Process accommodation, restaurant and other guest payments accurately and in accordance with hotel procedures.
• Manage cash, EFTPOS and credit card transactions and complete required financial procedures.
• Maintain accurate guest profiles, reservations, records and documentation within the hotel PMS.
• Monitor and manage guest requests, ensuring they are followed through to completion.
• Liaise closely with Housekeeping, Food & Beverage, Functions, Maintenance and other departments to ensure smooth hotel operations.
• Assist with group bookings, conferences, functions and university-related accommodation requirements.
• Provide information to guests regarding hotel facilities, services, local attractions and transportation.
• Handle guest feedback and complaints professionally, escalating matters where appropriate and following through to resolution.
• Identify opportunities to enhance the guest experience and support repeat business.
• Maintain a high standard of presentation, professionalism and customer service at all times.
• Follow hotel policies, procedures and operational standards.
• Complete daily Front Office procedures, reports and administrative tasks accurately.
• Support night audit and financial reconciliation processes where required.
• Ensure appropriate security, emergency, WH&S and risk-management procedures are followed.
• Assist with general hotel operations and other reasonable duties as required.
  

ABOUT YOU

You are someone who believes the core of hospitality is customer service and possess a friendly and approachable manner. You are great at multi-tasking, have excellent verbal and written communication skills and can think on your feet to solve problems.

To be successful in this role, you will have:

• Demonstrated experience in a customer-facing or customer-service role (experience in hospitality or a related service industry is preferred).
• A genuine commitment to excellent customer service and the ability to remain calm and resolve problems in challenging situations.
• Strong organisational, time-management and attention-to-detail skills, including the ability to maintain accurate records and manage competing priorities.
• Strong analytical and problem-solving skills.
• The ability to work independently and collaboratively as part of a team.
• Experience handling cash, EFTPOS, credit card transactions and daily financial reconciliation.
• Proficient in the use of the Microsoft Office Suite of programs; experience using Opera Cloud PMS or another hotel property management system is highly regarded.

Previous hotel Front Office or Reception experience, including knowledge of reservations, check-in/check-out and Front Office procedures, as well as experience in a conference, events or functions environment is highly desirable.

*** The successful candidate must hold a current NSW Responsible Service of Alcohol (RSA) competency card and unrestricted full work rights in Australia, and will be required to undergo a police check.

Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.

ABOUT US

Lakeside Hotel and Conference Centre is an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde.

The facility supports both University and non-University business and offers a diverse range of hospitality services, including an award-winning 4-star hotel, licensed bar, contemporary à la carte restaurant – Lachlan’s, café and multipurpose function and conference facilities.

Benefits of Working for Lakeside Hotel & Conference Centre

This is an excellent opportunity to join a professional hospitality team within a unique university-based environment. You will have the opportunity to work across hotel accommodation, conferences, events, food and beverage and university-related business, providing a varied and rewarding hospitality experience. In addition to this, our benefits include:

• Complementary Macquarie University Sport & Aquatic Centre gym access
• Staff discounts at Campus Life operated hospitality and retail outlets
• Ongoing development and mentoring opportunities
• Generous leave entitlements
• Access to our staff wellbeing program and staff support services
• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
• Access to discounted corporate health insurance and free employee flu shot program.
• Subsidised onsite parking options

How to Apply

If you are ready to deliver outstanding guest experiences and join a supportive team, APPLY NOW with your CV and cover letter addressing your suitability against the role requirements/ criteria above as part of the online application process.

For role-specific queries, contact Saad Khan, Hotel Front Office Manager ats.khan@mq.edu.au.

Applications Close: Sunday 18 October 2026 at 11:59 p.m. (AEST)

If you require any support or reasonable adjustments during the recruitment process, please let us know.

Note: Applications will be reviewed as they are received and we reserve the right to progress or decline an application prior to the closing date, and/or remove the advert earlier than originally advertised, so early applications are encouraged.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job:Login to Workdayand go to the Careers App > Find Jobs.

Applications Close:

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A Place Where You Belong
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Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit ourJobs at Macquarie page.