Quality Manager

Sobre nosotros:

Champro® es un fabricante privado de artículos y ropa deportiva con más de 30 años de experiencia. Ofrecemos equipamiento y ropa deportiva de alta calidad, tanto tradicional como innovadora, a través de un servicio al cliente excepcional basado en la integridad. Nuestra filosofía empresarial se centra en nuestros clientes y nos enorgullece brindarles la mejor relación calidad-precio en productos para deportes de equipo.

Quality Manager

Area: Quality (Engineering and Quality)

Reports to: Country Quality Manager / Director of Engineering and Quality

Location: La Vega

Employment type: Full-time

Position summary

We are looking for a Quality Manager to ensure that production processes and final products meet the quality standards set by the company, optimizing operational efficiency and reducing waste. This person will be responsible for building a quality assurance and control system, developing a qualified support team, and promoting a culture of quality at the source that detects and corrects process deviations in a timely manner and drives continuous improvement.

Key responsibilities

• Design and implement quality policies and procedures aligned with the company's strategic objectives.

• Supervise and evaluate production and service processes to ensure compliance with quality standards.

• Plan and conduct internal audits, coordinate external audits, and manage corrective and preventive actions.

• Establish, monitor, and report quality metrics at every stage of the process.

• Collect and analyze quality data to identify trends, problems, and improvement opportunities.

• Train staff on quality practices and continuous improvement methodologies.

• Manage customer complaints and follow up through the ticket system.

• Work with production, engineering, training, art, and logistics to promote a quality culture across the organization.

Mandatory requirements

• Bachelor's degree in Industrial Engineering, Quality Engineering, or a related field.

• Minimum 10 years of experience in quality.

• Knowledge of AQL military sampling tables (2.5%, Level II).

• Advanced English.

• Advanced knowledge of Microsoft Office.

• Experience with statistical software.

Preferred qualifications

• Experience leading quality teams.

• Experience in quality management system audits.

• Knowledge of continuous improvement methodologies such as Lean or Six Sigma.

Competencies

• Customer service orientation

• Teamwork

• Accountability

• Results orientation

• Flexibility

• Positive outlook

• Initiative

• Problem solving

• Empathy

• Planning

• Organization

• Leadership

• Communication