Quality Management Specialist

About the Role 

We are looking for a motivated and detail-orientedQuality Management Specialist to lead the implementation of theISO 9001 quality management system (QMS) within our organization. You will play a key role in helping the company achieve andmaintain certification, driving continuous improvement, and embedding a culture of quality across all departments. 

KeyResponsibilities 

• Lead implementation of the ISO 9001:2015 Quality Management System. 

• Conduct a gap analysis to assess current processes against ISO 9001 requirements. 

• Develop, document, and update quality policies, procedures, and work instructions. 

• Coordinate
  internal audits and supportexternal certification audits. 

• Train employees and department heads on ISO 9001 requirements and quality best practices. 

• Monitor key quality indicators (KPIs) and drive corrective/preventiveactions. 

• Managenon-conformities,risk
  assessments, andcontinuous
  improvement initiatives. 

• Serve as the main point of contact with the certification body (e.g., a NABCB-accredited certifier or an international body such as Bureau Veritas, TÜV, DNV, or BSIoperating in India). 

• Ensure ongoing compliance and prepare the organization for surveillance and recertification audits. 

• Promote a culture of quality and process ownership across teams. 
  
  

Required Qualifications 

• Bachelor's degree (B.E./B.Tech) or equivalent in, Quality Management System 

• Proven experience (2–5 years, adjust as needed) in ISO 9001 implementation or quality management within Services industry

• Solid understanding of ISO 9001:2015 requirements and quality management principles. 

• Demonstrated experience having successfully led another company in India throughinitial ISO 9001 certification (not justmaintaining an existing certification). 

• Experience conducting internal audits(ISO 9001 Lead Auditor certification, e.g., from NABCB/IRCA/BSI, is a strong plus). 

• Strong analytical, organizational, and problem-solving skills. 

• Excellent communication skills in English, with the ability to train and influence stakeholders at all levels. 

• Proficiency in quality tools (e.g., PDCA, root cause analysis, process mapping).