Quality Lead (6066)

About The House of the Good Shepherd

Since 1872, The House of the Good Shepherd (HGS) has provided treatment, education, and support services to children and families in the communities it serves. Guided by its mission to provide care that changes children's lives, HGS delivers high-quality services in the context of family, culture, and community and seeks employees who bring integrity, compassion, insight, determination, and a commitment to positive impact.

Sanctuary Model

We embrace the Sanctuary Model and are committed to creating a trauma informed, outcome-based culture of open communication, nonviolence, emotional intelligence, social learning, shared governance, social responsibility, and growth and change.

Job Overview

The Quality Lead is the department's senior technical resource for performance and quality improvement, utilization review, audit methodology, outcomes, surveys, and quality reporting. As a working lead, the position coordinates day-to-day quality assignments and reviews work products completed by the Quality Specialist and Quality Data & Support Specialist. Quality Lead also maintains an individual project workload and works directly with program leaders to convert findings into sustainable improvement. The Quality lead reports to the Sr. Director of Compliance & Risk.

Essential Functions

• Coordinate the daily quality work queue, clarify assignments and due dates, monitor progress, and alert the Director to workload or performance concerns.
• Review quality work products for accuracy, consistency, sound methodology, clear findings, and practical recommendations before submission to the Director.
• Design and maintain utilization of review, audit, peer review, outcome-measurement, survey, and performance-monitoring tools.
• Select or recommend appropriate measures, samples, comparison points, and analytical methods based on the purpose and risk of each review.
• Lead analysis of quantitative and qualitative data to identify trends, variation, service gaps, contributing factors, and improvement opportunities.
• Prepare and present concise quality reports that explain the finding, why it matters, recommended response, available department support, and plan for reassessment.
• Provide technical assistance to program leaders in developing measurable improvement plans, selecting interventions, monitoring implementation, and evaluating results.
• Coordinate agency satisfaction surveys and other feedback mechanisms, including instrument design, distribution, response monitoring, analysis, and reporting.
• Maintain agency-wide outcomes and key performance indicator processes and collaborate with information technology and program teams on reliable data collection.
• Coordinate peer reviewers and utilization of review activities, including training, calibration, scheduling, quality checks, and timely completion.
• Support accreditation and regulatory readiness by mapping standards, organizing evidence, assessing implementation, and monitoring identified gaps.
• Facilitate quality and performance-improvement meetings or workgroups and promote consistent use of data in program decision-making. Including but not limited to, quality initiatives like SMART goals.
• Complete assigned reviews, analyses, and special projects and perform other duties consistent with the scope of the position.
• Additional Responsibilities: May perform other related duties as assigned. This statement does not identify those additional duties as essential functions.

Qualifications

Job Requirements

• Bachelor's degree in human services, business, education, public health, data analytics, quality, or related field required.
• At least four years of experience in quality improvement, quality assurance, program evaluation, utilization review, audit, or related field.
• Demonstrated experience analyzing data, developing reports, and leading cross-functional improvement projects.
• Prior lead, project-coordination, coaching, or technical-assistance experience preferred.
• Experience in child welfare, behavioral health, education, or nonprofit human services preferred.
• Valid driver's license and ability to travel to agency locations as needed.