Quality Director EMEAA (f/m/d)

Quality Strategy & Leadership

• Develop and own the EMEAA Quality Strategy and annual Quality Plan aligned with the Group Quality Agenda.
• Establish and maintain common quality standards across all business lines.
• Serve as the executive voice for quality, advising leadership on quality risks, performance, and investment priorities.
• Lead the regional Quality team and provide functional leadership to business-line Quality and HSSE leads.

Integrated Q-HSSE Management System

• Lead the integration of Quality Management Systems (QMS) and Safety Management Systems (SMS) into one unified Q-HSSE framework.
• Own governance of the management system architecture and controlled document library.
• Ensure a single, centralized register for audit findings, non-conformities, complaints, corrective actions, training gaps, and equipment defects.

HSSE & Safety Management

• Co-own the EMEAA Safety Management System alongside the VP Q-HSSE.
• Ensure compliance with relevant industry standards, regulations, and best practices.
• Oversee risk management, hazard identification, investigations, and corrective actions.
• Support the SMS Committee and regional HSSE network through effective performance monitoring and governance.
• Act as deputy to the VP Q-HSSE when required.

ISO Strategy & Certification Governance

• Own the regional ISO certification strategy and roadmap.
• Ensure certification scopes remain aligned with business activities while maintaining cost-effective certification structures.
• Provide governance, guidance, and support for country and site certification activities.

Assurance & Audit

• Develop and oversee a risk-based integrated audit program across quality, safety, regulatory, and customer requirements.
• Lead central Quality and HSSE audits, including unannounced inspections.
• Ensure robust corrective action management and verification of effectiveness.
• Monitor and address recurring findings to drive sustainable improvement.

Performance & Governance

• Define and monitor key quality performance indicators with a focus on leading indicators.
• Translate operational data into actionable insights and strategic decisions.
• Lead regular quality reviews and management reviews across the region.
• Escalate significant quality and compliance risks to executive leadership.

Competence, Culture & Third-Party Oversight

• Ensure competency standards and qualification requirements are effective for safety-critical roles.
• Promote a strong reporting culture focused on accountability, learning, and continuous improvement.
• Ensure suppliers, contractors, and agency personnel meet company quality and HSSE standards.

Education & Qualifications

• Degree in Engineering, Quality Management, Aviation, Science, or a related field.
• ISO 9001 Lead Auditor certification.
• ISO 45001 and/or ISO 14001 Lead Auditor qualification preferred.
• NEBOSH Diploma or equivalent HSSE qualification is advantageous.
• Membership of professional bodies such as CQI, IOSH, or similar is desirable.

Experience

• Minimum 10 years' experience in Quality Management or Integrated Management Systems.
• At least 5 years in a senior leadership position.
• Proven success developing and operating integrated, multi-site management systems within an international organization.
• Experience in aviation ground services, aviation fuelling, or another highly regulated, high-hazard industry.
• Strong knowledge of Safety Management Systems (SMS), ISO standards, and industry regulatory frameworks.
• Experience working with executive leadership teams and leading management reviews.

Leadership Competencies

• Strategic and forward-thinking leader with a strong execution focus.
• Ability to influence across a matrix organization without direct operational authority.
• Collaborative partner capable of building strong relationships across Operations, OPEX, HSSE, and business leadership.
• Strong communication skills with the ability to engage both executives and front-line teams.
• High integrity, independence, and professional credibility.
• Fluent English required; Spanish, German, or French would be an advantage.