KD
Quality Control Team Manager
Kapital Data Corp
Location not stated
Hybrid
Manager or above
6 months ago
- AI
6 months ago
Not enough detail in this posting to match
Title: Quality Control Team Manager
Functional Job Description:Requires7+ years of relevant experience.
This leadership role oversees the Program Quality team within the Journey Experience (JX) business group, which leads digital strategy, product management, member self-service experience, digital capability delivery, and platform stability and enhancements. The Program Quality team serves as the quality assurance function for the JX operating model, with the JX organization itself treated as the "program” under review. The manager leads a team of three staff responsible for ensuring that JX teams operate with clearly defined processes, artifacts, cross-team engagement protocols, and measurable performance standards. Acting as a hybrid of internal audit, coaching, facilitation, and reporting, the team evaluates how effectively JX teams execute against their operating commitments while helping teams strengthen consistency, transparency, and delivery discipline. The role facilitates governance checkpoints and decision activities, supports adoption of quality frameworks, and provides oversight of metrics, performance review inputs, and portfolio reporting. The Program Quality team also contributes operating model subject matter expertise in areas such as process design, artefact standards, performance metrics, and program oversight to help ensure the JX organisation delivers digital products and capabilities with consistent quality and accountability. Program and product management experience is required.
Essential Functions
• To direct is defined as translating organisational strategy into team priorities, ensuring that outputs align with governance
and enterprise goals.
• Direct validation frameworks application across teams for journey analysis and redesign.
• Direct technical feasibility oversight by translating strategy into enforceable deliverables.
• Direct system readiness and reliability validation by overseeing consistent applications.
• Direct UAT and regression testing by ensuring cross-team adoption.
• Direct KPI stewardship by standardizing approaches and targets.
• Direct post-release review consistency across teams.
• Direct root cause program by enforcing framework use and action closure.
• Direct risk and issue tracking by monitoring adoption and results.
• Direct ecosystem impact oversight by monitoring dependencies.
• Direct audit, compliance, and privacy review by overseeing processes.
Qualifications
Bachelor's or equivalent. Leadership and project management; experience translating strategy into enforceable processes across teams.
Knowledge, Skills, and Abilities •To ensure is defined as guaranteeing standards are met across teams, aligning resources and policies. • Ensure product development concepts, practices, standards and processes across teams.
• Ensure identification of key issues critical to organizational needs and the success of desired products, services, and
enhancements.
• Ensure research, collection, and analysis of targeted information to determine product options or alternatives.
• Ensure organization and project/program management practices to plan, track, and deliver work.
• Ensure oral communication to effectively convey and explain information to varied audiences.
• Ensure written communication to draft clear, concise documentation, reports, and specifications.
• Ensure consensus-building and information exchange among project teams and internal/external stakeholders.
• Ensure use of Microsoft Office Suite and collaboration tools in daily work.
• Ensure use of AI and automation technologies to foster organizational and business process change.
Quality Control Team Manager · Kapital Data Corp