QUALITY CONTROL SPECIALIST

PURPOSE OF POSITION

Performs a variety of quality control, servicing and technical support functions, including quality control audit of consumer loan files.  Ensures new consumer loan files have necessary documentation and adhere to all appropriate policies and procedures. Communicate with funders and lending or branch management to facilitate the correction of errors.

ESSENTIAL DUTIES

The position’s essential duties include the following:

• Performs daily audit of new loan files, reviewing for compliance with applicable policies and regulations. 
• Processes, verifies and logs incoming loan files daily.  Coordinate activities for loans with overseas office. 
• Performs Quality Control review on loan files to determine receipt, adequacy of file documentation and compliance with underwriting standards. 
• Prepares corrected documentation or refers file to appropriate individuals for corrections if necessary.
• Has a thorough knowledge of policies and procedures. 
• Ability to identify and resolve file issues. Researches and responds to consumer loan inquiries and complaints. 
• Uses discretion to recommend appropriate adjustments as required, i.e., payroll instructions, purpose codes, rates, fee reversal, etc.
• Provides assistance with creation, audit and monitoring of loan files. Makes policy and/or procedural recommendations based on observations. 
• Tracks error rates by type, processor, for review with Consumer Lending Manager.
• Has a thorough knowledge of loan documentation requirements including Collateral Protection Insurance, GAP Insurance and Truth in Lending requirements.
• Ability to prioritize workflow to meet deadlines.  Word processing and spreadsheet skills.  Ability to draft correspondence. Ability to prepare and maintain a variety of reports.
• Attends work regularly and according to work schedule; limits absences according to personnel policies regarding leave usage.
• Interacts with co-workers, supervisors, members and outside contacts in an appropriate, professional manner which projects a positive image of the department and Andrews Federal Credit Union.
• Assists within the department and division on projects and routine workloads due to staff shortages.
• Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Assist staff and members with problem resolution.
• Assist in the development and delivery of training to introduce new/revised operational methods and procedures. Assist in the development and delivery of training of new staff members.
• Performs other duties and special projects as assigned by Lending Support Services Supervisor.

EDUCATION      

• High school diploma, GED, or equivalent required.
• 2 year degree in a business related field preferred.

REQUIRED EXPERIENCE

• Requires minimum 3-5 years of experience in a consumer lending servicing or compliance environment. 
• Strong background in consumer financing, working knowledge of applicable U.S and overseas title rules and requirements.
• Must be able to type 50 words per minute. 
• Must have knowledge of various office equipment to include personal computer, telephone, fax machine, copier, and 10 keypad calculator. 
• Must have strong analytical and mathematical skills as well as PC proficient including Microsoft Office, Word, Access, Outlook, and Internet.
• Requires Microsoft Excel high proficiency.
• Must have good organizational, verbal and written communication skills. 
• Excellent attention to detail.

PHYSICAL REQUIREMENTS:

• Requires the ability to sit for extended periods of time, entering and analyzing data. 
• Must be able to use computer terminal and automated file tracking system, 10 key calculator, fax machine and telephone.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.