Quality Control & Follow-Up Coordinator

Job Description: Quality Control & Follow-Up Coordinator

The TGI Story

A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

We are seeking a detail-oriented Quality Control & Follow-Up Coordinator to manage client satisfaction, email communications, questionnaire responses, and issue follow-up.

https://www.tgioa.com/

Primary Functions and Responsibilities:

• Maintain and update data using a PC and input Email Responses from our questionnaire.
• Send bulk emails to consignees.
• Organize questionnaire responses.
• Review submitted information for completeness and accuracy.
• Once reviewed, forward identified issues to the appropriate responsible parties.
• Track follow-up activities and maintain accurate records.
• Communicate professionally with internal teams and external contacts.

Qualifications:

• Comfortable using a computer and standard office software.
• Strong organizational and data-entry skills.
• Excellent attention to detail.
• Clear written and verbal communication.
• Ability to manage multiple follow-up tasks independently.
• Previous administrative, quality control, or customer-service experience is a plus but not required.

Job Type:Part-time

Pay:$16.00 - $18.00 per hour

Schedule:Available Monday–Wednesday, with flexible hours between 8 AM and 4 PM.

Work Location:In-person: 19 Chapin Rd, Pine Brook, NJ 07058

EEO Statement 
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.