Quality Compliance Field Coordinator

Driven to deliver.

About United Road

United Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.

Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.

Quality Compliance Field Coordinator

The Quality Compliance Field Coordinator will monitor and audit all United Road Logistics Service Providers for customer and vendor contract compliance during the loading and unloading of trailers at customer and other sites as well as enforce proper protocols to ensure the damage-free handling and securement of our customer’s vehicles.  The QCFC requires a self-motivated professional with the ability to monitor many car haulers and many pieces of equipment simultaneously, paying close attention to adherence to proper loading and unloading techniques. 

Job Duties

• Be well-versed and keep up to date with customer and vendor contract terms and guidelines pertaining to the handling and shipping of vehicles
• Serve as a point of contact for professional car haulers to help resolve customer issues during loading and unloading
• Monitor professional car haulers on the damage-free handling and securement of customer’s vehicles
• Monitor, audit and address questions of professional car haulers regarding the proper process of conducting pre-trip inspections
• Alert professional car haulers to on-going errors noted in the loading and unloading process before driving
• Complete standard audits of the loads built by professional car haulers and report audits as requested by Quality management

Skills Required

• Effective listening and strong communications skills
• Relationship building skills
• Highly organized and detail oriented
• Ability to multi-task and prioritize work in a fast-paced environment and work under pressure
• Proficient use of Microsoft Products, with emphasis on Word, Excel, Outlook and Internet
• Ability to learn company-specific programs
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at report writing and presenting findings
• Ability to exercise good judgement in a variety of situations
• Ability to solve problems and think quickly under pressure
• Effective oral and written communication skills
• Process improvement catalyst
• Demonstrate poise, tact, and diplomacy
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

• College degree or at least one year of related experience preferably in a trucking environment
• Strong oral, verbal communication, and typing skills
• Knowledge of FMCSA and DOT regulations as relates to customer and vendor contract requirements and guidelines
• E-Log experience is a plus
• Some travel required to customer and other sites as business needs dictate

Location: Hammond, IN (this is not a hybrid role)

United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.

Health & Wellness

• BCBS PPO Medical with Telehealth
• Delta Dental
• NVA Vision
• Company Paid Life and AD&D
• Supplemental Life
• Dependent Life
• Short-Term Disability
• Employee Assistance Program (EAP)
• New Vehicle Supplier Discounts

Financial Benefits

• 401(k) with Company Match

Work-Life Balance

• PTO Program (Vacation, Sick, Personal, Jury, Bereavement)
• 6 Paid Holidays