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Quality Analyst – Salesforce Service Cloud

Diverse Lynx India
Location not stated
2 months ago
  • Salesforce Service Cloud
  • End-to-End Testing
  • Agile
  • triage
  • Scrum
  • Jira
  • Azure DevOps
  • Salesforce
  • Test Automation
2 months ago
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Job Title: Quality Analyst – Salesforce Service Cloud
Experience: 7 Years
Location: Bengaluru/ Hybrid
Employment Type: Full-Time
Job Summary
We are looking for a skilledQuality Analyst (QA) with Salesforce Service Cloud experience to ensure the quality and reliability of enterprise applications. The ideal candidate should have strong expertise in functional, regression, and end-to-end testing of Salesforce Service Cloud applications, along with experience working in Agile environments.
Key Responsibilities
  • Perform functional, regression, integration, and end-to-end testing for Salesforce Service Cloud applications.
  • Validate Salesforce Service Cloud functionalities to ensure business requirements are met.
  • Design, execute, and maintain test cases, test scenarios, and test data.
  • Identify, document, prioritize, and track defects through to resolution.
  • Conduct root cause analysis and support bug triage activities with development teams.
  • Work closely with Business Analysts, Developers, and Product Owners to ensure high-quality deliverables.
  • Participate in Sprint planning, daily stand-ups, backlog grooming, and other Agile ceremonies.
  • Ensure timely delivery of testing activities while maintaining quality standards.
  • Utilize modern testing tools and methodologies to improve test efficiency and coverage.
Required Skills
  • Strong experience inSalesforce Service Cloud testing.
  • Expertise inFunctional Testing, Regression Testing, and End-to-End Testing.
  • Hands-on experience with defect management and bug tracking tools.
  • Strong understanding ofAgile/SDLC methodologies.
  • Experience with modern testing tools and testing techniques.
  • Excellent defect identification, root cause analysis, and bug prioritization skills.
  • Strong analytical and problem-solving abilities.
  • Excellent English communication and stakeholder management skills.
  • Strong team player with the ability to collaborate across cross-functional teams.
Mandatory Skills
  • Salesforce Service Cloud Functional Testing
  • Functional, Regression & End-to-End Testing
  • Agile/Scrum Methodology
  • Defect Management & Root Cause Analysis
  • Excellent Communication Skills
Preferred Skills
  • Experience with test management and defect tracking tools (JIRA, Azure DevOps, etc.)
  • Knowledge of Salesforce releases and testing best practices.
  • Exposure to test automation is an added advantage.
Notice Period: Immediate to 30 Days Preferred.

Quality Analyst – Salesforce Service Cloud · Diverse Lynx India

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