QA Engineer - Insurance

Job Title: QA Engineer

Work Location: Montreal, Quebec, Canada (Hybrid)

Role Summary

• Client facing QA role responsible for providing an objective evidence based view of solution quality throughout the implementation lifecycle
• Acts as the primary point of accountability for quality visibility metrics defect governance testing evidence risk identification and release readiness
• Consolidates testing and defect information across the solution and translates technical QA results into meaningful insights for client and project stakeholders

Key Responsibilities

• Track and consolidate solution wide quality information including
• Test execution and coverage
• Pass fail rates
• Defect volumes and density
• Defect aging
• Severity and priority distribution
• Risk based testing status
• Establish and maintain quality KPIs and reporting providing clients with a consistent view of testing progress risks and overall solution health
• Package test evidence for releases including executed test cases results known issues and release notes enabling clients to efficiently plan their own validation activities
• Conduct client facing quality discussions explaining testing status defects emerging risks and release readiness in clear business terms
• Own the accuracy and currency of the defect management process preferably using Jira including defect status severity priority and aging
• Participate in defect triage and help ensure prioritization reflects both business risk and release impact
• Monitor testing against risk-based thresholds including RAG status for high and very high-risk scenarios and proactively flag emerging concerns
• Support and explain the layered testing model covering unit regression Solution Integration Testing end-to-end testing and UAT
• Coordinate quality tracking across specialized testing including accessibility WCAG AA browser compatibility usability performance security and disaster recovery testing
• Verify readiness for Solution Integration Testing SoIT and ensure defined entrance and exit criteria are satisfied
• Manage quality gates across the release lifecycle and provide metrics defect status and risk assessments that inform release go no go decisions
• Assess quality risks affecting release scope and timelines including risks arising from the introduction of Conversion Validation Testing CVT data into release cycles
• Contribute to testing strategy across environments test data planning identification of automation candidates and development of robust automated test suites
• Work collaboratively with Business Analysts Developers Technical Architects QA Analysts and Project Management to provide an accurate solution wide quality picture

Experience Qualifications

• Bachelor’s degree in computer science IT Business Technology a related discipline or equivalent relevant experience
• 7 years of software testing QA experience particularly in quality metrics reporting testing methodologies and defect management
• Workers Compensation or broader insurance domain experience is strongly preferred
• Strong knowledge of testing levels defect lifecycle management quality governance release readiness and risk-based testing
• Experience with Jira or comparable defect management platforms reporting dashboard experience is advantageous
• Strong client facing communication presentation and stakeholder management skills
• Proficiency with Microsoft Word Excel and Outlook
• AI Automation Expectations
• Practical experience applying AI to testing and quality engineering is required
• Relevant applications include
• AI assisted defect analysis
• Predictive quality reporting
• AI supported test automation
• Analysis of quality metrics and testing trends