Contact Center Advisor

This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product

1 Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention

2 Generates leads for cross-selling all products to ensure better profitability for the company

3 Follows-up with various departments to ensure queries are resolved within specified TAT

4 Undertakes special projects focusing on customer satisfaction

5 Demonstrates union banks core values and standards in all transactions, interactions

6 Adherence to internal work rules & regulations

7 Ability execute certain banking transactions , for example(transfer,balance inquiry …)