Manager, Global Platform Technology - ITAD

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Manager, Global Platform Technology - ITAD

AsManager,Global Platform Technology, you will lead distributed engineering teams to deliver high-quality technology solutions aligned withbusiness priorities across the IT Asset Disposition (ITAD) and reverse logistics business. You will be a strong partner to Business and Product leaders, driving execution, collaboration, operational excellence, and engineering performance in a fast-paced environment.

Your Role

• Lead, mentor, and developdistributed engineering teams with direct reports, fostering ownership, accountability, collaboration, and continuous improvement.
• Partner closely withBusiness, Product, and Technology leaders to translate business priorities into clear engineering objectives and successful outcomes.
• Drive end-to-end delivery, managing priorities, dependencies, risks, and commitments with strongownership and accountability.
• Establish effectiveonshore/offshore communication and collaboration, ensuring transparency, alignment, and seamless execution across locations.
• LeverageJira and Confluence for delivery planning, backlog management, documentation, reporting, and team collaboration.
• Own and continuously improveincident management and production support processes, ensuring timely resolution, effective escalation, root-cause analysis, and prevention of recurring issues.
• Partner with Engineering, Infrastructure, and Support teams to improveproduction stability, system reliability, and operational efficiency.
• Lead teams deliveringhigh-volume, user-facing web applications that are scalable, reliable, secure, and performant.
• Communicate effectively with technical and business stakeholders, including senior leadership, clearly articulating status, risks, issues, and business impact.
• Lead by example with acan-do attitude, strong work ethic, and willingness to take ownership of challenging situations.
• Thrive in ahigh-paced, dynamic environment, effectively managing multiple priorities and delivering against aggressive timelines.

What You Bring

• 8+ years of experience in software engineering, technology, or enterprise IT.
• 2+ years of experience managing engineering teams with direct reports, preferably in a distributed/onshore-offshore model.
• Proven experience managingincident management, production support, problem management, and service reliability.
• Experience building and supportinghigh-volume, user-facing applications at enterprise scale.
• Prior experience with major technology platforms such as.NET, Java, Python and/orother similar programming language.
• Experience withcloud-native technologies and architectures on Azure, AWS, Google Cloud, or other major cloud providers.
• Strongdatabase knowledge and troubleshooting skills, with the ability to guide teams through complex technical and production issues.
• Strong experience leading geographically distributed teams with excellentonshore/offshore communication and collaboration skills.
• Proven ability to partner effectively withBusiness, Product, and Technology stakeholders.
• Strong expertise withJira and Confluence.
• Excellent communication, presentation, influencing, and stakeholder management skills.
• Strong ownership mindset with a demonstrated"can-do" attitude and lead-by-example leadership style.
• Ability to operate effectively in ahigh-paced environment, manage ambiguity, and deliver results under pressure.