IG
PUC: FA3 A4 SC1 LT
IMCS Group Inc
Location not stated
Senior
2 weeks ago
- Change Management
- WCAG
2 weeks ago
Not enough detail in this posting to match
Short Description:
AM: Stacy Walker
Hybrid Work: Candidates are expected to be in the office in PA 2 days a week (offices available statewide)with one of those days being Wednesday. 3 days can be worked from home/remote.
Complete Description:
Position Summary
The Pennsylvania Public Utility
Commission (PA PUC) is seeking an experienced Sr. Business Analyst to work on
requirement gathering, design and testing for the modernization of the
Commission’s CAI application. The CAI application is critically important for
resolving complaints from the public with utilities companies. A three-year
long modernization effort is about to start that will involve the planning and
delivery of this exciting project. This role will be responsible for working
with the business unit subject matter experts and identifying and recommending
key system improvements while retaining the existing key functionality and
ensuring it is migrated to the new system. This role requires someone
with a strong background in identifying ways to make process improvements
wherever they can occur. This position will require an individual that
can work well with a team and be able to work independently. This role
will make recommendations to the business unit, be able to clearly document
them and be able to discuss in detail with other team members such as the
Product Manager, Data Modeler, Developers, and Product Owner. This
individual will also need a strong testing background and will be able to test
the functionality of the system to verify the accuracy of the changes.
Key Responsibilities
• Document the existing requirements of the CAI application
and verify all key functionality is accounted for.
• Prioritizes requirements, link them to legislative/policy
requirements where applicable
• Work with the various business units and make
recommendations for system improvements.
• Propose new features that bring business value to
the system.
• Work directly with the Product Manager in the translation
of business requirements into clear user stories and define the acceptance
criteria.
• Assist in analyzing technical approaches (including
potential platform, architecture, and integration decisions) as needed.
• Work with the Product Manager as needed to assist in
assuring business requirements is clearly understood by the technical delivery
team.
• Support change management, user adoption, and training
efforts related to the modernized solution as needed.
• Ensure the product aligns with Commonwealth and PA
PUC standards for security, accessibility (WCAG), data privacy, and compliance.
• Help identify risks, dependencies, and impediments.
• Provide regular status updates and recommendations
to IT leadership and business sponsors.
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
PUC: FA3 A4 SC1 LT · IMCS Group Inc