PT Clerk WRTTC

This person will provide administrative support and assist in the day-to-day operations of the WRTTC in the General Purpose Lab. They are responsible for providing exceptional customer service and assistance to students, staff and faculty. This position requires a combination of customer service, administrative support tasks and basic problem-solving skills. This role requires a dedicated individual who is committed to providing exceptional service and furthering the Midland College Mission and Core Values.

• Report to work at the scheduled work time; open the lab for operation in a punctual manner
• Greet students, staff and faculty, entering the General Purpose Lab, in a friendly and professional manner
• Answer phone calls and in-person inquiries
• Able to direct phone calls to the appropriate party
• Assist with filing, data entry, and maintenance of records
• Assist with administrative tasks as requested by staff or faculty
• Collaborate with other staff members to ensure efficient operation of the General Purpose Lab
• Responsible for monitoring students’ use of the General Purpose Lab
• Ability to follow instructional directions and effectively communicate information to dual credit and general students
• Monitor students who are testing in the General Purpose Lab or in the library
• Monitor students in a classroom setting, in the absence of the instructor; ensure that the students work on assigned classwork (prepared by the instructor) during class time
• Keep the General Purpose Lab clean, in order, and suitable for studying
• Provide minor maintenance of printers and copiers, such as clearing jams and replacing toner
• Request supplies such as paper, toner, and other miscellaneous items in a timely manner for daily operation of the General Purpose Lab
• Assist instructors with computer equipment, as needed, and provide support to all users of the General Purpose Lab
• Assist Dual Credit Team with assigned clerical duties
• Maintain a daily sanitizing schedule
• Perform other computer maintenance duties as required
• Comply with all FERPA guidelines
• Other duties as assigned

Qualifications

Required Qualifications

• High school diploma or equivalent required
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy in record-keeping
• Knowledge of basic computer applications (e.g., Microsoft Office suite)
• Ability to maintain confidentiality and handle sensitive information with discretion
• Must maintain a positive work environment, friendly attitude, be dependable, and comply with all safety requirements
• Ability to follow directions from staff, faculty or testing coordinator in regards to student testers
• May be required to work evenings, weekends, and holidays, as needed

Preferred Qualifications

• College Coursework Preferred
• Previous Administration or Customer Service
• Experience with multi-line telephone

Physical Demands

• Must be able to lift or move up to 25 pounds
• Must be able to sit or stand for long periods of time
• Use of manual dexterity
• Ability to maneuver in small spaces such as under desks
• Ability to move about to assist students
• The person in this position frequently communicates with others verbally and electronically; must be able to exchange accurate information
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus