PSC Registration Clerk

Job Title: PSC Registration Clerk
Job Location: Dublin, OH
Duration: 3 months
Shift Schedule: EST 8am - 4:30pm

Summary:

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies. May provide support at several locations.

Responsibilities:

• Greet customers appropriately. Treat all customers in a courteous manner.

• Assists patients with kiosk sign-in, and ensures accuracy of same.

• Contacts clients to obtain patient orders.

• Handles customer inquiries.

• Reads, understands, and complies with departmental policies, protocols, and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).

• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.

• Demonstrates organizational commitment and values of ***.

• Adheres to departmental and company policies.

• Reports on time to work, following attendance guidelines.

• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification, and a helpful statement.

• Use established protocols for reporting customer complaints.

• Ensures that HIPAA Compliance regulations are followed; uses test translation tables.

• Completes all required training.

• Assists with stocking of supplies.

• Other duties as required to meet the customer requirements.

• Completes special projects as requested by supervisor or manager.

Required Skills:

• One year customer service experience.

• Keyboard/data entry and PC experience preferred.

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.

• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.

• Demonstrates good organization, communication, and interpersonal skills.

• Capable of handling multiple priorities in a high-volume setting.

• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.