Property Operations Supervisor

Duties (NOT ALL INCLUSIVE): 

• Organize and supervise daily property operations. 

• Manage daily setup and breakdown of beach equipment. 

• Provide continuous training to staff and guests on the use of watersports equipment in coordination with the Charter Operations Manager. 

• Monitor and enforce all standards, policies, and procedures. 

• Ensure staff deliver a high-quality guest experience. 

• Assist in assigning and delegating daily tasks to the watersports and office teams. 

• Provide safety briefings to guests entering the water. 

• Identify and report maintenance needs for watersports equipment. 

• Perform light equipment maintenance and make recommendations for replacements as needed. 

• Foster a positive work environment and motivate staff to achieve sales goals, deliver superior guest service, and promote RED/CBW. 

• Assist with Hobie Cat and sailing lessons and training sessions. 

• Assist with dinghy training and maintain accurate records of all evolutions. 

• Promote regular (weekly/monthly) staff training in all aspects of the watersports center, including sales, operations, and safety. 

• Adjust work schedules for call-outs and emergency time-off. 

• Serve as Property Operations Manager in their absence. 

• Operate the Tour Desk and manage retail functions. 

• Handle vessel clearances for international trips. 

• Perform other projects and duties as assigned. 

Qualifications

Minimum Qualifications:        

• High School Diploma or equivalent from an accredited institution (Preferred). 

• Previous experience in customer service and/or relevant work experience. 

• Supervisory experience preferred. 

Knowledge, Skills, and Abilities: 

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone. 

• Must be able to work various work settings such as exposure to sunlight and outside temperature.   

• Ability to establish and maintain effective working relationships with all persons contacted during the work. 

• Ability to read, interpret, and apply regulations and safe practices.  

• Ability to operate assigned equipment, read and interpret documents.  

• Ability to multi-task. 

• Ability to speak and write clearly and concisely. 

• Must be able to operate with little or no supervision.   

• Must be willing to work holidays, nights, and weekends.  

• Must have strong interpersonal skills and positive attitude.  

• Strong ability to use computer systems.