DL
Project Manager_Kochi
Diverse Lynx India
🇮🇳 India
On-site
Manager or above
2 months ago
2 months ago
Role Descriptions: SLA Management: Monitors and ensures compliance with Service Level Agreements (SLAs).Client Relations: Acts as the primary point of contact for clients| managing expectations and resolving escalations.Team Leadership: Oversees help desk operations| provides training| and supervises customer support staff.Continuous Improvement: Identifies operational bottlenecks and implements process improvements to increase customer satisfaction
Essential Skills: SLA Management: Monitors and ensures compliance with Service Level Agreements (SLAs).Client Relations: Acts as the primary point of contact for clients| managing expectations and resolving escalations.Team Leadership: Oversees help desk operations| provides training| and supervises customer support staff.Continuous Improvement: Identifies operational bottlenecks and implements process improvements to increase customer satisfaction
Desirable Skills:
Keyword:
Skills: Project Management
Experience Required: 8-10
Project Manager_Kochi · Diverse Lynx India