Project Manager - Information Technology

Summary

Project Manager, under the general supervision of the Lead, configures, implements, maintains, supports, and improves processes for various software and departments.  This role supports department from implementation to day-to-day activities such as documenting processes and processing change requests and coordinates execution of project plans and serves as a liaison between vendors and the department.

Essential Duties and Responsibilities

• Conducts detailed business analysis of processes for business units
• Identifies project risks, assumptions, issues, and decisions and maintains associated records
• Manages and addresses project tasks for the project team, identifying risks to project timelines and facilitating communication to ensure project tasks are completed on time
• Researches and resolves system issues related to software
• Conducts business process reviews to improve functional programs and business processes
• Provides detailed data analysis and maintains data and interfaces in SQL databases
• Develops reports, designs forms, interfaces, and maintains associated documentation
• Implements advanced strategies for gathering, reviewing, and analyzing data requirements
• Assists in implementing applications, patches, and upgrades
• Performs and documents procedures for data preparation, including data cleaning, standardization, and analysis
• Imports, transforms, or validates data to help drive operational decision-making
• Provides customer support, training, and education
• Serves as a liaison for other agencies to identify needs, determines sources of problems, and provides information on product use
• Monitors system performance and provides security measures, troubleshooting, and maintenance
• Assists with planning, design, research, and acquiring new or upgraded hardware and software systems
• Provides recommendations regarding hardware and software acquisitions and modifications
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• Combination of education and experience equivalent to Bachelor’s degree in Computer Science, Project Management or related field
• Three (3) years of experience in law enforcement software support, application configuration, business analysis, project management or related field
• Able to pass extensive criminal background check and polygraph when supporting public safety departments

Preferred Qualifications

• Program/Project Manager related certification

Certifications, Licenses and Registrations

• Valid driver’s license
• CJIS Certification