| Job Summary: |
NASE (Network Architecture, Strategy & Engineering) is seeking a delivery-oriented Project Manager to lead the operational governance of its intake management program. This role sits at the intersection of stakeholder demand, product delivery, and portfolio strategy — translating a high volume of requests from engineering and operations leadership into prioritized, trackable, and accountable work.
NASE teams owns the end-to-end path from stakeholder request to delivered solution. The intake management program is the operating system for that accountability: every ask has a home, an owner, a priority, and a defined closure outcome.
The ideal candidate is a disciplined executor and trusted advisor — able to run a clean intake queue, drive weekly governance rhythms, communicate clearly across technical and leadership audiences, and hold the team accountable on priorities without bureaucratizing the process. This is a high-impact, low-paperwork role with an immediate mandate to deliver tangible results. |
| Key Responsibilities: |
- Own and operate the NASE intake management process end-to-end: triage, backlog hygiene, prioritization, assignment, aging follow-up, and closure validation.
- Facilitate weekly intake triage and aging reviews; define and document disposition decisions — Accept, Defer, Redirect, or Close — with clear rationale for each.
- Apply directive mapping to align every open intake ticket with a strategic program area such as Tools Consolidation, Tier 1 / Manual Task Automation, Zero-Touch Deployment, Zero Downtime, Autonomous Network Operations, L4 Operations, or OSS Modernization.
- Maintain required fields across all Jira tickets: owner, priority, strategic directive, LOE estimate and confidence level, next action, last updated date, and closure outcome.
- Publish and maintain a live intake health dashboard tracking aging, ownerless tickets, priority gaps, and demand volume by strategic directive — for operational, stakeholder, and leadership audiences.
- Facilitate biweekly stakeholder office hours to clarify requests, validate pain points, set expectations, and reduce ad hoc side-channel escalation.
- Prepare monthly portfolio alignment summaries and quarterly leadership readouts segmented by FaultIQ, OSS/DAS/SeGW scope, and Portfolio Planning priorities.
- Drive closure outcome validation: confirm whether completed tickets Met, Exceeded, or fell short of expectations — and surface recurring patterns for continuous improvement.
- Proactively identify misaligned, capricious, or last-minute requests; facilitate candid stakeholder conversations about scope, feasibility, timing, and viability.
- Serve as the operational backbone for intake and product owners, enabling them to focus on architecture, strategy, and delivery rather than queue management.
- Use AI-assisted tools to accelerate reporting, meeting documentation, dashboard maintenance, and backlog triage.
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| Required Skills: |
- Proven experience managing technology intake, demand management, or portfolio operations in a fast-paced engineering or telecom environment.
- Proficiency with Jira or an equivalent issue-tracking platform — including backlog management, custom fields, dashboards, filter configuration, and workflow design.
- Experience standing up and facilitating governance cadences: triage reviews, aging reviews, stakeholder forums, and executive readouts.
- Strong consultative communication skills: ability to ask the right questions, surface tradeoffs clearly, and help leadership make faster and better-informed decisions.
- Demonstrated ability to drive accountability without micromanagement — setting clear expectations, following through, and enforcing closure discipline.
- Comfort operating in ambiguity: able to take an undefined or broken process and create structure that teams and stakeholders actually use and trust.
- Experience with Agile, Kanban, or hybrid delivery models in a technology or infrastructure organization.
- Strong written communication: able to produce concise, leadership-ready summaries, dashboards, and status updates without over-engineering the process.
- Ability to work independently, manage multiple concurrent workstreams, and escalate blockers promptly and clearly.
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| Preferred Qualifications: |
- Experience in a telecommunications, network engineering, or infrastructure technology organization.
- Familiarity with network operations concepts: RAN, OSS, DAS, field operations tooling, or network event management.
- Experience using AI-assisted productivity tools applied to project management workflows — meeting summaries, reporting automation, backlog triage, or dashboard generation.
- PMP, PMI-ACP, SAFe, or equivalent certification.
- Experience designing or rebuilding intake or demand management processes from scratch, including guided intake forms and triage models.
- Familiarity with portfolio strategy frameworks and linking demand intake to organizational strategic goals.
- Experience supporting or operating within a PMO or as a PMO adjunct embedded in a product or engineering organization.
- Exposure to multi-stakeholder environments with competing priorities across technical, operational, and leadership audiences.
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