Project Manager

Key Responsibilities 

Own Delivery from Start to Finish 

• Take complete ownership of project delivery from kickoff through deployment, stabilization, and customer handover.  
• Drive execution relentlessly, ensuring projects meet committed timelines, budgets, and quality standards.  
• Establish clear priorities, remove blockers, and maintain momentum across multiple concurrent projects.  
• Hold internal teams accountable for commitments and ensure deliverables are completed as planned.  
• Escalate risks early, drive resolution, and make informed decisions before issues become project failures.  
• Prevent unnecessary delays by proactively identifying execution risks across engineering, product, hardware, and field operations.  
• Ensure project plans reflect operational reality—not optimistic assumptions. 

Protect Scope, Budget & Timeline 

• Own project scope and refuse uncontrolled scope expansion.  
• Challenge customer requests that fall outside agreed deliverables and negotiate appropriate change control when required.  
• Balance customer satisfaction with commercial responsibility by protecting company resources and profitability.  
• Ensure every project decision considers cost, resource utilization, delivery impact, and long-term business objectives.  
• Drive disciplined project governance where every milestone, dependency, and deadline is actively managed. 

Lead Customers with Confidence 

• Serve as the primary customer-facing leader throughout the implementation lifecycle.  
• Set clear expectations and communicate confidently, even during difficult conversations.  
• Push back professionally when customer requests threaten project success, delivery timelines, or commercial commitments.  
• Build trusted relationships by providing honest, technically grounded guidance—not by simply saying "yes."  
• Lead executive-level project reviews, steering committee meetings, milestone discussions, and implementation planning. 

Challenge Internal Teams 

• Partner closely with Engineering, Product, Release Management, Operations, and Implementation teams to drive successful delivery.  
• Question timelines, assumptions, and technical decisions when they jeopardize delivery.  
• Ensure engineering teams remain focused on committed deliverables and agreed priorities.  
• Resolve cross-functional conflicts quickly and decisively.  
• Drive accountability across every department involved in project execution. 

Technical & Operational Leadership 

• Understand the technical architecture well enough to challenge assumptions, identify risks, and communicate effectively with engineers and customers.  
• Coordinate software releases alongside hardware deployments, site readiness, installation schedules, and field operations.  
• Lead planning for physical deployments involving cameras, sensors, edge devices, networking, and industrial infrastructure.  
• Coordinate field technicians and implementation teams to ensure successful installations, including weekend deployments when required.  
• Anticipate operational challenges before they impact customer delivery. 

Skills & Requirements 

• 5 to 10 years leading complex technical implementation or project management initiatives.  
• Proven experience deliveringhardware-software integrated solutions, not just software products.  
• Demonstrated ability to lead projects involving enterprise software, industrial hardware, field deployments, and cross-functional engineering teams.  
• Strong commercial mindset with experience balancing customer expectations against scope, budget, resource allocation, and delivery commitments.  
• Comfortable making difficult decisions and having challenging conversations with customers, executives, and engineering leaders.  
• Strong technical understanding with the ability to engage engineering teams in meaningful discussions around architecture, implementation, and technical risk.  
• Exceptional leadership, negotiation, stakeholder management, and conflict-resolution skills.  
• Experience managing multiple high-value customer implementations simultaneously.  
• Ability to thrive in fast-moving environments with shifting priorities and operational complexity.  
• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or equivalent practical experience. 

Brownie Points 

• Experience within the supply chain, logistics, or warehouse operations industry — you understand what our customers actually do day to day. 
• Hands-on exposure to physical computer vision systems (cameras, sensors, edge devices) in an operational or industrial setting. 
• PMP, PMI-ACP, CSM, or equivalent project management certification. 
• Experience managing multi-site hardware rollouts across a distributed geographic footprint. 
• Familiarity with release management processes and their intersection with hardware deployment schedules.