Project Manager 2, Project Management

Job Summary

Job Description

Responsibilities:

• Ensure services are delivered correctly and within the expected interval schedule 

• Coordinate the deployment of carrier circuits to be installed within the standard interval schedule 

• Monitor timely completion of deliverables per the implementation plan, including fiber, network designs, equipment, test, turn up and activation 

• Meet established departmental objectives and report regularly on progress or problems on the internal team’s project plan milestones  

• Proactively identify issues that may prevent an order from advancing to installation and escalate matters to the appropriate party for resolution assistance 

• Provide various reports (e.g., order progress/order issues) to the project team for streamlined project implementation and effective customer service management  

• Keep operational systems up-to-date with accurate and complete information to enable internal teams to  execute their functions successfully 
• Provide ongoing communication with customers pertaining to the project implementation schedule, holding project status meetings, new/resolved issues, and responses to customer issues 

• Chronicle all customer communications in internal systems, per department procedures and expectations    

• Proactively work to resolve customer issues that are escalated to management’s attention by clarifying and researching the issue and providing information to management and by maintaining customer involvement with their order progress or delays 

• Manage and initiate escalation processes with internal and external resources to resolve issue 

• Is highly responsive and makes sound procedural decisions for customers and vendors while maintaining the order within the interval schedule 
• Improve customer retention by providing exceptional customer service and working continuously to improve internal communications and processes 

• Maintain and knowledge of Comcast Business products and services  

• Meet quality, productivity, turnaround time and other expectations 

• Share job knowledge and respond to inquiries from peers/colleagues 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Compensation

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit thecompensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relevant Work Experience