Project Management Lead

Product Owner · SW CRM (SFDC)

SW CRM++ & Sales Automation

Reports to Program Manager · SW CRM++ & Sales Automation

Value stream Design to Operate · E2E Software Products · SW CRM++ & Sales Automation

Backlog scope SW CRM domain (Entitlements · Master Data · Order Management · Renewals · WXP integration) · specific initiative TBD as the roadmap firms up — excludes Wolf Post Sale SFDC migration

Works with Product Manager (roadmap) · Solution Architect · Delivery Lead · Test Lead · Dev POD

Locations Bucharest, Romania

Time zone Global coverage — EMEA (CET) + AMS (CT) overlap required · flexible scheduling across the 3 sites

Seniority Expert (9-12 yrs Product Owner / SFDC product experience)

Role Summary

Product Owner for the SW CRM domain. Owns backlog quality across the SW CRM roadmap as it is defined — spanning entitlements, master data, order management, renewals, and WXP integration touchpoints.

Key Responsibilities

1. Strategy & Product Vision

• Define SFDC Roadmap: align the platform's features and strategic vision with broader company goals (e.g., improving sales conversion rates, reducing customer churn, improving customer service CSAT scores)
• Vendor & Ecosystem Management: evaluate third-party plugins, APIs, and app marketplace tools (e.g., AppExchange) to expand system capabilities cost-effectively
• Value & ROI Measurement: track KPIs such as system adoption rates, workflow automation savings, pipeline accuracy, and customer resolution times to quantify platform ROI

2. Backlog Management & Sprint Execution

• Backlog Prioritization: create, maintain, and prioritize the product backlog based on business value, technical effort, and user dependencies
• User Story Creation: write detailed user stories, acceptance criteria, and process flows for developers, admin teams, and system architects
• Agile Ceremonies: participate actively in sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives
• Acceptance & Validation: test and sign off on completed features prior to production releases to ensure quality and specification compliance

3. Stakeholder & Cross-Functional Collaboration

• Requirements Gathering: act as the main intake point for feature requests from Sales, Marketing, Customer Success, Finance, and IT
• Conflict Resolution: balance competing departmental demands and establish clear prioritization criteria
• Change Management: work with enablement teams to create training materials, document platform changes, and manage communication around updates

4. User Adoption & Operational Excellence

• Workflow & Process Optimization: audit existing business processes to remove friction, automate routine tasks, and standardize lead-to-cash or support ticket lifecycles
• Drive Platform Adoption: monitor active user metrics, identify low-adoption departments, and introduce training initiatives to improve software utilization
• Feedback Loops: establish structured mechanisms (surveys, user groups) to collect ongoing feedback from end-users on platform usability

5. Data Architecture, Governance & Compliance

• Data Quality & Integrity: maintain data cleanliness standards, deduplication logic, validation rules, and data hygiene schedules
• System Integration Oversight: coordinate with enterprise architects to ensure seamless data flows between SFDC and the surrounding tech stack (ERP, marketing automation, customer support portals, data warehouses)
• Security & Compliance: enforce role-based access control (RBAC), field-level security, and regional compliance requirements (e.g., GDPR, CCPA)

Required Experience & Skills

• 9-12 years Product Owner / SFDC product experience in enterprise SaaS environments · certified Scrum PO preferred
• Deep, hands-on SFDC platform expertise spanning: Funnel / Forecasting · Renewals · Entitlements · Master Data · WXP (Partner/Subscription ecosystem)
• Broad domain flexibility · comfortable ramping quickly on whichever SW CRM initiative the roadmap assigns
• Deep hands-on with Salesforce (Sales Cloud · Service Cloud · flows · configuration · data model)
• Delivered 2+ full PI cycles with measurable outcomes at ART level
• Strong written and verbal communication · comfort presenting to Director+ audience
• Comfortable coordinating across distributed global teams (EMEA + AMS) · flexible working hours

Nice to Have

• Fortune 100 tech industry experience in enterprise CRM/SFDC product organizations
• SAFe PO/PM · CSPO · SFDC Platform certifications
• Familiarity with the CRM ecosystem — Post Sale support processes · entitlements · order management domains

Why This Role Matters

This Product Owner is a flexible backlog anchor for the SW CRM domain — ready to plug into whichever initiative the roadmap prioritizes once finalized. Broad SFDC depth (Funnel/Forecasting, Renewals, Entitlements, Master Data, WXP) means the right PO can ramp quickly regardless of which specific scope lands, protecting delivery velocity while the program plan solidifies.

Note (Aug 2026): this is a generalized req — the specific SW CRM initiative(s) have not been finalized yet, so backlog scope is intentionally left open pending the roadmap plan.

Note (Aug 2026): locations set to all 3 primary program sites (Barcelona, Houston, Guadalajara)— global req

Note (Aug 2026): seniority set to Expert (9-12 years), with required experience synthesized across the full SFDC domain — Funnel/Forecasting, Renewals, Entitlements, Master Data, WXP.