Project Management

Diverse Lynx India

Location not stated

Manager or above

2 months ago

Role Descriptions: SLA Management: Monitors and ensures compliance with Service Level Agreements (SLAs).Client Relations: Acts as the primary point of contact for clients| managing expectations and resolving escalations.Team Leadership: Oversees help desk operations| provides training| and supervises customer support staff.Continuous Improvement: Identifies operational bottlenecks and implements process improvements to increase customer satisfaction
Essential Skills: SLA Management: Monitors and ensures compliance with Service Level Agreements (SLAs).Client Relations: Acts as the primary point of contact for clients| managing expectations and resolving escalations.Team Leadership: Oversees help desk operations| provides training| and supervises customer support staff.Continuous Improvement: Identifies operational bottlenecks and implements process improvements to increase customer satisfaction

Project Management · Diverse Lynx India

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