IG
Project Coordinator/Specialist-III
IMCS Group Inc
Location not stated
Remote
Manager or above
10 months ago
10 months ago
Remote position with heavy travel involved
Candidate be located anywhere
Working hours: 8am-5pm in time zone they are located
End date will be on a rolling quarterly basis and ideally renewing continuously if it's the right fit
About the Team
Bbot is on a mission to make operating a hospitality business a whole lot easier. Our innovative platform has all the tools merchants need — all in one place — reliable online ordering, reporting & analytics, targeted marketing, and more.
We know that every restaurant is unique, so we built our software to be as flexible as you need. Bbot powers the Friday night dinner rush, the weekend brunch reservations, and everything in between.
About the Role
Bbot, powered by *** is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
You will report to the Senior Manager, Product Ops, Bbot within our Platform Operations organization. This position is partially remote, work from home and partially travel-based as you will be regularly traveling to merchant sites around the country.
You’re excited about this opportunity because you will…
Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
Implement programs across process, product, and people to move the numbers
Be a Bbot product expert with a high level of proficiency in all associated integrations
Create merchant training materials to encourage staff understanding and adoption
Perform quality assurance testing to ensure full functionality of ordering site prior to launch
Train merchant staff on effectively using the Bbot platform
Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
Be able to achieve immediate results and adapt in an evolving work environment
Look for ways to improve and want to shape the direction of the company
We’re excited about you because…
Bachelor’s degree or equivalent work experience
4-5 years of work experience in account management, systems implementation, customer support, or hospitality
Able to complete tasks accurately, effectively and on time with superb attention to detail
Experience working successfully cross functionally with individual contributors
Excellent external and internal customer support skills
Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
Experience working successfully cross functionally with other departments
Project Coordinator/Specialist-III · IMCS Group Inc