LI
Project Coordinator/Specialist-III
LanceSoft Inc
🇺🇸 United States
Remote
1 month ago
$45 – $48 / hour
- POS
1 month ago
Not enough detail in this posting to match
Location: Detroit, MI - This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
Duration: 03+ months
Payrate: $45 - $48 per hour on W2
Description
About the Team
- The Platform Innovation team leads up the strategy, launch + scaling of Company’s nascent bets for its white-label restaurants business.
About the Role
- Company is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform.
- You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
- You will report to the Onboarding Lead for your geo within our Platform Operations organization.
You’re excited about this opportunity because you will…
- Interface directly with merchant restaurants and work tirelessly to improve their experience
- Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
- Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
- Create merchant training materials to encourage staff understanding and adoption
- Learn the ins-and-outs of Company software configuration and oversee the implementation of digital ordering and SaaS tools Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
- Be able to achieve immediate results and adapt in an evolving work environment
- Look for ways to improve and want to shape the direction of the company
Key Role Updates-
Restaurant Management (Highest Priority):
- Core background must be entirely in restaurant operations. Technical side or POS installation experience is not required.
- Tech Savviness: Must be intellectually curious and technically adept.
- Looking for candidates who have naturally utilized or helped implement POS systems during their management tenure.
- Travel: High mobility and frequent travel flexibility are essential requirements for this position.
We’re excited about you because…
- Bachelor’s degree or equivalent work experience 5+ years of work experience in restaurant/bar management, customer support, or hospitality
- Able to complete tasks accurately, effectively and on time with superb attention to detail
- Excellent external and internal customer support skills
- Experience working successfully cross functionally with other departments
- Proactive by nature and most engaged when you are operating at the lowest level of detail
- Spanish fluency is a plus
Project Coordinator/Specialist-III · LanceSoft Inc