Project Coordinator

LanceSoft Inc

8 months ago

Not enough detail in this posting to match

Job Description:

Provisioning access to support the outbound call program
Serving as a liaison between SHS, vendor and SO teams
Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings,
Provide weekly performance reporting
Ensure roster and schedules are aligned with expectations
Coordinate training
Call listening for accuracy and soft skills, making recommendations based on observations
Work with business partner manager on coaching opportunities and alignment
Monitor performance and request corrective action as appropriate
Hybrid Role

Required Skills:

Project Management
Call center experience
Leadership and analytical experience with data / operations
Excellent analytical, organizational, problem solving, verbal and written communication skills.
Knowledge of project management tools and methodologies.
Ability to work independently, within a team environment and with multiple priorities.
Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
Support vendor in achieving performance management, KPIs and SLAs.
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
Health care experience
Three or more years experience in related field

Education/Certifications:
Bachelors degree in related field required.

Project Coordinator · LanceSoft Inc