Programmer Analyst

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

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Job Summary

Job Description

- Monitoring, problem solving and maintenance virtual security patch platform.x

- Monitor key performance indicators (KPIs) of business super critical and business critical application such as system uptime, mean time to resolution (MTTR), and incident frequency and regularly analyze these metrics to identify trends and areas for improvement based on historical incidents and trends.

- Govern operation efficiency consists of implement and maintain system to track the efficiency of IT operations especially license utilization, security compliance and Hardware/Software Life Cycle management consist of HW/SW obsolescence, Security patch management, Preventive maintenance, Tech refresh hardware/software, hardware decommission and write off.

- Analyze and Optimize IT Processes standard and tool consists of evaluate current IT operations processes, standard, tool and identify areas for improvement to enhance efficiency and effectiveness consist of deploy operate and maintenance state.

- Modernize comprehensive documentation of IT processes, procedures, and performance metrics.

- Perform IT cost optimization such as consolidating Majority IT MA whole IT organize for volume matric power negotiation.

- Vendor management consists of monitoring vendor performance to ensure they meet agreed-upon service levels.

- Improve manual to be automated.

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