Programmatic Training Specialist

Pay $22.00 - $25.00 / hour 

The Programmatic Training Specialist will enhance the competencies employees by conducting training programs that are designed to boost employee’s workplace performance in alliance with company’s core mission, vision and values. The primary responsibility of this role will be to facilitate new hire onboarding through orientation, on-site coaching, observation, tracking completion of required training and ensuring job readiness.

Core Responsibilities 

• Organize and facilitate orientation sessions for new hires.
• Serve as point of contact for orientation for new staff and trainers.
• Assist in maintaining the training database for all Agency trainings.
• Assist in scanning training records.
• Direct structured learning experiences in program.
• Plan, organize, and implement a range of training activities.
• Schedule classes based on availability of classrooms, equipment, and instructors.
• Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
• Train and coach new hires as well as existing employees.
• Conduct general and divisional orientation sessions to assess level of skills.
• Complete ongoing, on-site observation and assessments of skills of new hires while shadowing them on their assigned shifts (weekend, evenings, etc) at their program location.
• Help existing employees improve on or enhance existing skills while in program.
• Train and develop managers in coaching skills.
• Assist management team training existing staff on critical competencies, such as conflict resolution, time management, etc…
• Monitor, evaluate, and record training activities and program effectiveness.
• Create monitored simulations and problem-solving scenarios.
• Evaluate training materials prepared by curriculum development, such as outlines, text, and handouts and offer suggestions for improvement.
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
• Adhere to mandatory abuse reporting laws and HIPPA requirements.
• Stay abreast of the new trends and tools in employee development.
• Acts as a liaison between training department and program to ensure consistent processes are being followed on site.
• Assist in standardizing processes across the agency.

Required Abilities 

• Demonstrated training ability in large groups using variety of delivery methods to ensure knowledge transfer.
• Strong one on one coaching and mentoring skills.
• Strong attention to detail.
• Able to manage time independently, adhering to all deadlines including unexpected demands for information and/or additional assignments, which may include varied shifts.
• Professionalism in all interactions.
• Sound decision making.
• Strong organizational skills.
• Use of good judgment based on regulatory and quality standards.
• Maintain professional boundaries and confidentiality.
• Exercise tact, discretion and judgment in working with a variety of people.
• Must possess the ability to make independent decisions when circumstances are warranted.
• Must be able to manage and cope in situations that are sometimes stressful.
• Must be energetic and team oriented.
• Strong customer service skills.
• Effective verbal, written and interpersonal skills.
• Familiarity with traditional and modern training methods, tools and techniques.
• Ability to present complex information to a variety of audiences.

Qualifications

• Bachelor's degree in Education, Training, HR or related field.  
• Minimum of three years' experience in adult education or orientation coordination.
• Proficiency in computer programs (windows, outlook, adobe, word, excel). 
• Travel is required. Must have valid NYS Driver’s License.

Benefits 

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere.  We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.   

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave) 
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts 

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families.  If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career.  Please visit our careers website to access the full job description located within the job posting.  upstatecpjobs.org 

 Programmatic Training Specialist