TC
Program Manager-ServiceNow
TechDigital Corporation
- 🇺🇸 United States
- On-site
- Manager or above
- 9 months ago
- ServiceNow
- Zendesk
- Salesforce Service Cloud
- Agile
- Lean
- Change Management
- SPC
- Jira
- Confluence
- Smartsheet
- Miro
9 months ago
- 10+ years of experience in program/project management, including 5+ years managing large-scale IT programs.
- Proven experience in customer support systems and operations (e.g., Zendesk, Salesforce Service Cloud, custom support portals, or internal ticketing systems).
- Deep familiarity with SAFe Agile, including Agile Release Trains (ARTs), PI Planning, and Lean Portfolio Management.
- Demonstrated ability to lead programs involving 5–10 Agile teams across geographies and business units.
- Strong experience in stakeholder management, executive reporting, and change management.
- Excellent organizational and communication skills.
- Self-starter with the ability to thrive in a fast-paced, highly matrixed SaaS environment.
- SAFe Program Consultant (SPC) or SAFe Agilist certification.
- Experience with tools such as Jira, Confluence,Aha! Smartsheet, and Miro.
- Background in enterprise SaaS product delivery.
- Cross functional IT program management
- Executive reporting & communication
- Dependency management
- Experience with PI Planning
Program Manager-ServiceNow · TechDigital Corporation