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Program Manager
Aditi Consulting
- 🇺🇸 United States
- On-site
- Manager or above
- 10 hours ago
- $80 – $85 / hour
- MS PowerPoint
- MS Project
- Visio
- PMP
- AI
- Pension
10 hours ago
Summary:
This role provides the administrative and coordination support for the Warranty Plus program: in-market SKU support, purchase order and contract support, compliance administration, task and program hygiene, reporting, and settlement support. The coordinator prepares, tracks and follows through on this work. Seeks Approvals, spend decisions and submissions via a product manager or operations manager.
Job Responsibilities:
- In-market SKU support:
- Create, submit and track SKU requests through to completion for new products, and markets
- Set up and maintain warranty and service SKU mapping so that each hardware SKU is linked to the correct plan
- Confirm that new SKU's have warranty pricing and premium configuration in place before launch
- Run a regular SKU configuration audit and a weekly check for plans sold on SKUs without premium pricing;
- Log issues and follow through to a fix with the catalog and engineering owners
- Answer SKU related questions from in-market teams and keep the SKU mapping records current as products and markets are added
- Contribute the operating requirements for a managed SKU lookup and configuration tool, and operate it once it exists
- Purchasing and vendor support:
- Prepare purchase order requests and supporting documents for approval
- Track invoices, receipts, accruals and spend against budget, and flag variances to the product manager
- Maintain vendor and contract records, including renewal dates and required approvals
- Coordinate procurement steps with internal teams and follow them through to completion
- Compliance and market administration:
- Maintain the compliance calendar for every market: license and registration renewal dates, fees, and filing deadlines
- Prepare renewal fee and filing payment requests for approval, to avoid license or registration lapses
- Assemble supporting documentation and track submissions through to confirmation with internal legal, brokers and the insurers
- Support the administrative steps required to onboard a new entity or enter a new market
- Maintain an accurate, current record of program compliance status across all markets
- Settlement and reconciliation support:
- Prepare monthly bordereau for each market: run the defined validation checklist against the file produced by the program analyst and prepare the submission for the product manager’s approval
- Check each file for plans on unpriced SKUs, claims without service fees, pricing discrepancies and missing SKUs; escalate discrepancies to the product manager
- Launch and change support:
- Support product and market launch administration, including updates to terms, coverage documents and market configuration checklists
- Route customer-facing and training materials for partner and legal review; track versions, comments and approvals
- Task and program hygiene:
- Own the program’s task queue: clear titles and descriptions, correct owners, realistic due dates and accurate priorities
- Keep the queue an accurate picture of program status — close completed items, update stale ones, and escalate items that are blocked or overdue
- Chase open actions across internal teams and external partners without needing to be prompted
- Maintain program trackers, document libraries and distribution lists
- Write and maintain step-by-step procedures for recurring cycles
- Reporting and meeting support:
- Produce the program’s recurring reporting cadence
- Coordinate meeting logistics; capture notes, decisions and actions items
Skills:
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Strong ability to work independently and manage one’s time.
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
- Strong knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
- Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
- Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.
Education/Experience:
- Bachelor's degree in business administration or a related field.
- PMI or PMP certification preferred.
Pay Transparency: The typical base pay for this role across the U.S. is: $80.00 - $85.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
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Program Manager · Aditi Consulting