Program Manager (Aging Services)

The Aging Services Program Manager will

· Be responsible for providing coordination of services and outreach to older adults who are registered

to Isaacs Center programs.

· Provide support in maintaining behavioral and operational challenges that arise.

· Develop, maintain, and continually update a schedule of programs and supportive services in

alignment with the vision and contractual obligations for our NYC Aging Contracts

· Serve as liaison between specialists, consultants, volunteers, interns, supplemental service providers,

property management, and other community stakeholders.

· Conduct outreach to share program services and offerings to new and potential members.

· Supervise program support staff.

· Ensure compliance with NYC Aging, NYSOFA, and Internal requirements as needed.

· Work closely with NORC Program Manager to create programming opportunities and increase

Salary: $66,300- $70,000

Roles, Responsibilities, and Essential Duties

Roles, Responsibilities, and Essential Duties

Ensure participants gain access to social services, wellness education, arts and culture, and recreation

activities

• Create and manage a monthly calendar of activities, services, and events
• Develop and maintain relationships with community partners and consultants
• Develop professional provider relationships with older adults, families and caretakers
• Develop individualized service plans and reassess regularly
• Develop and maintain a directory of supportive services and agencies available locally
• Organize and lead community center trips and outings · Assist with outreach efforts and follow-up to referrals
• Advocate for clients' rights, entitlements, and benefits · Communicate with hospital and rehabilitation social workers when needed
• Submit weekly Dashboard and Service Log reports and maintain documentation Work with supervisor and government agencies to ensure compliance
• Provide support for programs through planning, implementation, management, and evaluation

Qualifications:

The Aging Services Program Manager must possess strong writing, speaking, interpersonal, and

organizational skills. It is preferred that the candidate hold a bachelor's degree. The candidate must

have demonstrated experience providing group facilitation, maintaining strong interpersonal skills, and

managing data and outcomes. The candidate must have a history of working with diverse and high-needs

aging populations, value team building, and support the development of a community to address complex

issues.

· Bachelor's degree

· Prior experience working with the elderly highly preferred

· Bilingual, English/Chinese or English/Spanish highly preferred

· Ability to handle confidential information with discretion.

· Ability to work some flexible hours

· Working knowledge of community resources and service providers to older adults

· Ability to work effectively with cultural, economically and educationally diverse populations

· Strong verbal, written and interpersonal communication skills.

· Demonstrated knowledge of aging-related issues.

· Computer literacy includes Microsoft Word, Excel, and Outlook