Program Manager

Job Title: Program Manager

Work Location: Montreal, Quebec, Canada (Hybrid)

Role Summary

• Senior client facing role responsible for developing an end-to-end business understanding of the implemented solution
• Acts as the bridge between client business stakeholders and technical delivery teams ensuring both groups share a common understanding of the solution
• Combines strong business process knowledge with sufficient technical literacy to understand integrations data flows environments releases and testing without requiring deep coding or configuration expertise

Key Responsibilities

• Develop a comprehensive understanding of
• End-to-end business processes
• Solution behaviour
• System integrations
• Data flows across systems
• Business to system process mapping
• Solution dependencies
• Understand not only how data moves through the solution, but why it moves that way enabling technical concepts to be explained in business-friendly terminology
• Serve as the client facing liaison between the business and technical teams effectively translating integrations releases data flows and testing concepts for stakeholders
• Provide business input into environment strategy helping clients understand how environment availability and sequencing affect testing windows readiness and release planning
• Support release planning and coordination by explaining release scope timing changes dependencies and business impact
• Review technical prerelease, post release documentation, and translate it into actionable business guidance
• Support demonstrations by ensuring scenarios and data flows represent realistic business use cases and helping stakeholders understand what the demonstration proves
• Understand batch cycle timings and dependencies particularly their effect on data availability and viable testing windows
• Advise on and help lead integration testing from a business and functional perspective ensuring that test scenarios represent real processes and validate end-to-end data movement
• Provide business risk input into nonfunctional testing covering areas such as performance security and disaster recovery
• Advise clients and project teams on the overall testing approach based on end-to-end business understanding rather than deep technical implementation
• Help clients interpret quality metrics defect information and testing evidence in terms of impact on business processes and operational readiness
• Collaborate closely with Project Management Business Analysts Technical Architects Developers and QA Analysts
• Communicate confidently with business technical and executive level stakeholders

Experience Qualifications

• Bachelors degree in Business IT Computer Science a related field or equivalent relevant experience
• 7 years of experience in client facing solution consulting business analysis or delivery roles involving largescale software implementations
• Workers Compensation or broader insurance experience is strongly preferred

Strong understanding of business processes combined with working knowledge of

• System integrations and data flows
• Release cycles
• Environment strategies
• Batch processing
• Integration testing
• Nonfunctional testing
• Does not require deep hands-on coding or technical configuration expertise
• Excellent written verbal presentation facilitation and client facing communication skills
• Proficiency with Microsoft Word Excel and Outlook
• AI Expectations
• Experience using AI enabled tools or techniques to assist with solution understanding testing insights quality information or metrics analysis
• Ability to identify and advise clients on practical opportunities for applying AI within their own testing and quality processes