EI
Program Manager
eTeam Inc.
- 🇨🇦 Canada
- On-site
- Manager or above
- 6 hours ago
- Agile
- Scrum
- Waterfall
- CRM
- ERP
6 hours ago
Location: Toronto, ON
JOB DESCRIPTION:
Job Title: Program Manager
Role Overview:
The Program Manager is responsible for defining, planning, and overseeing complex programs that deliver business transformation and technology solutions. This role involves managing cross-functional teams—including Solution Architects, Business Analysts, Developers, and Testers—through all phases of the program lifecycle: strategy, roadmapping, requirements definition, solution design, development, and deployment. The Program Manager acts as a trusted advisor to clients, ensuring alignment with business objectives and driving best practices throughout delivery.
Key Responsibilities:
Define and manage overall program goals, success criteria, and KPIs.
Collaborate with clients to create and execute comprehensive program plans.
Oversee all program deliverables, ensuring adherence to organizational methodology and industry best practices.
Provide clear and consistent communication across stakeholders, including executive reporting.
Identify, track, and mitigate program risks, issues, and dependencies.
Manage scope, budget, and change requests effectively.
Build and maintain strong client relationships at the program level.
Coordinate with technology partners and vendors for assigned engagements.
Establish resource plans aligned with budget and monitor utilization and burn rates.
Drive program activities, ensuring timely delivery and compliance with governance standards.
Develop and maintain reusable assets, templates, and accelerators for program delivery.
Qualifications:
10 years of experience in program/project delivery within business consulting, systems development, or systems integration.
Proven track record of managing large-scale technology programs in leadership roles.
Strong communication and stakeholder management skills.
Strong analytical and problem-solving skills with ability to learn quickly.
Experience leading cross-functional teams.
Familiarity with delivery methodologies such as Agile, Scrum, and Waterfall.
Preferred experience with enterprise platforms (CRM, ERP, Data & Analytics, Cloud).
Program Manager · eTeam Inc.