Program Assistant, PSP

Position Title

Program Assistant, PSP

Department

Post-Secondary Pathways

Site/Location

East Side House Settlement

337 Alexander Ave

Bronx, NY 10454  

Job Classification (HR Use Only)

Non-Exempt

Full Time

Salary Range

$45k annually

Reports To

Director of Post-Secondary Pathways

MISSION STATEMENT

East Side House cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.

JOB DESCRIPTION

Summary/ Objective

East Side House Settlement (ESH) is a community resource in the South Bronx. We believe education is the key that enables all people to create economic and civic opportunities for themselves, their families and the communities.  

East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.  ESH’s Post-Secondary Pathways (PSP) program aligns with our mission by providing high quality young adult career development services on-site at partner schools and local community centers.  

The Program Assistant will provide administrative and clerical support to the Post-Secondary Pathways Program, under the supervision of program managers and the Director of PSP. The Program Assistant is responsible for managing and entering program data and outcomes into funder databases, supply procurement, and logistics for GED testing for education services. This role involves working closely with leadership to track progress, problem solve issues and develop systems to strengthen program performance. The Program Assistant is a key position in ensuring productivity and performance.

Essential Functions and Responsibilities

Under the supervision of theDirector of Post-Secondary Pathways, the Program Assistant , will be responsible for but not limited to the following:

• Assist participants with the completion of membership and enrollment applications and making necessary referrals to relevant service areas for additional support/assistance
• Provide administrative support to Education Manager, Instructors and Director.
• Prepare classroom materials and activities corresponding with students’ needs, abilities, and interests; assists Instructors in setting up/maintaining the classroom environment for GED, ESOL and education-related workshop participants
• Manage participant outreach and engagement activities using a prioritized list of potential and current students 
• Conduct data entry in relevant databases including but not limited to Salesforce, DYCD Connect and/or Excel tracking spreadsheets to assure that all pertinent data relating to student services is accurately and timely reported.
• Ensure all participant files (physical and electronic) are up to date and in accordance with organizational and funding source requirements.
• Participate in Program Improvement Team (PIT), that will meet regularly to assess and review program data and recommend changes.
• Maintain department efficiency by planning and implementing office systems, layout and equipment procurement, maintain and replenish inventory, checking stock to determine inventory levels, and anticipate needed supplies. 
• Work with program staff to place purchase orders for supplies, equipment, and food.
• Provide guidance to students in establishing and pursing educational goals, review and document progress on a regular basis.
• Prepare and submit weekly, monthly, and quarterly reports to appropriate staff
• Assist in the pre- and post-testing of students as well as administer unit tests and quizzes to ensure learning.
• Answer telephone, route calls, and take messages; Provide excellent customer service and client assistance.
• Table at partner events; do outreach in informal gathering places within NYCHA housing developments, such as sitting areas and playgrounds 
• Participate in relevant departmental meetings, trainings, case conferences, workshops and events; Coordinate or assist in planning for events such as community meetings, block parties, health fairs and local business fairs

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Qualifications

To perform this position successfully, theProgram Assistantmust be able to fulfill all the elements of the job description to the highest standard and be able to work well with colleagues in a high energy and collaborative work environment.  Additional qualifications include:

Education / Experience

• High school diploma or GED, AA degree in human service-related field a plus.
• Bilingual in Spanish or French a plus
• Excellent verbal and written communication skills
• Ability to work with a culturally diverse population, Experience with grassroots information dissemination strategies. Previous outreach experience in urban communities helpful. 
• Knowledge of, and familiarity with, institutions and people from the overall Mott Haven section of the Bronx highly preferred.
• Must be self-directed and organized.
• Strong computer skills and technological experience including Microsoft Office (Word, Teams, etc.) Google Suite
• (Google Classroom, Docs, and Sheets) and similar programs

Competencies

• Problem Solving/ Analysis
• Communication Proficiency
• Customer Service
• Public/Community Relations
• Teamwork Orientation

Required Clearance

Employees must be clear to work at ESH.  Employment is contingent upon successful completion of background checks and/or screenings.

Work Environment 

Business casual. This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Supervisory Responsibility

N/A

Physical Demands

The physical demands described here represent those that an employee must meet to successfully perform this job's essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. This role is generally a sedentary role; however, some sorting/filing is required. Requirements include the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Reasonable accommodations that allow a candidate to meet the requirements of the position will be considered. 

Travel 

Minimal expected for this position.

Expected Work Schedule
The work schedule expected for this position is: Full time expected to generally work Monday-Friday, 9 a.m. to 5 p.m, as aligned to the needs of the program/ service.   The schedule may be adjusted based on ESH’s operational needs, with notice provided whenever possible. Possible work on weekends, holidays or after work hours for projects, special events, etc. to meet program operational goals. 

EEO Statement

East Side House (ESH) is an Equal Opportunity Employer and strongly encourages individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.