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Program Assistant: II
HireTalent
- 🇺🇸 United States
- Hybrid
- 1 day ago
- Microsoft Word
- Excel
1 day ago
Not enough detail in this posting to match
Job-Duration: 12 Months on W2
Job-Location: San Diego, CA
Job-Shift: Hybrid Schedule with time ranging from 9AM-4PM.
Level II: 2-5 Years of Experience.
Responsibilities:
- The program assistant II will support the daily operations of ***** demand response programs which pay customers an incentive for conserving energy on hot days when conservation is needed most.
- This role serves as a primary point of contact for program participants, responding to customer inquiries and providing administrative support to participating aggregators throughout the customer enrollment process.
- The Program Assistant II is responsible for identifying and documenting system issues, preparing detailed incident tickets, and coordinating with Information Technology (IT) teams to facilitate timely resolution.
- The program assistant II will respond to inquires from program participants and assist participating aggregators with customer enrollments.
- The program assistant will write up tickets and submit them to IT when a system is not working properly.
- The program assistant will also maintain up to date program procedures and assist with general program reporting.
- The program assistant will update program databases and spreadsheets and should be proficient in Microsoft Word and Microsoft Excel.
- Bachelor's degree required or equivalent combination of education and experience
- Supplier to provide laptop
Program Assistant: II · HireTalent