Program Assistant

We are seeking aProject Assistant/Program Assistant who will provide administrative services to support programs, projects, and daily operations. They will handle client communication, file maintenance, contract and invoice assistance, budget tracking, and cross-divisional program support.

• Type: 8 months contract

• Location: Boston, MA 02108

• Boston Residency (required)

• Bilingual English-Spanish Proficiency 9required)

• Industry: Municipal

Key Responsibilities

• Provide appropriate information to clients via phone, email, in-person, workshops, and one-on-one counseling with the highest level of customer service.

• Assist with program marketing, outreach efforts, bulk mailings, advertisements, and email blasts.

• Provide administrative support to staff related to programs, contracts, and special projects.

• Perform data entry and maintain accurate electronic and hard-copy file systems.

• Assist with the preparation and execution of Requests for Proposals (RFPs), service orders, contracts, invoices, and payment processing.

• Prepare and track enrollment and commitment forms through Administration and Finance.

• Track and report on program budgets, production targets, and performance metrics.

• Conduct research and prepare administrative reports and presentations as requested.

• Coordinate with other units or divisions to ensure reliable telephone coverage across office operations.

• Provide operational support and administrative assistance to other units or divisions as assigned.

• Perform related administrative work as required to support division operations.

Required Skills & Experience

• At least 2 years of full-time, or equivalent part-time, administrative experience.

• Must hold Boston residency (e.g., Boston, Roxbury, West Roxbury, Mattapan, Dorchester).

• Bilingual Proficiency in English and Spanish.

• Demonstrated communication, interpersonal, organizational, and follow-up skills.

• Ability to attend to detail and initiate special projects of moderate complexity with minimum supervision.

• Ability to exercise good judgment and focus on detail as required by the role.

Preferred Qualifications

• Experience in public administration, housing, program management, or real estate preferred.

• Proficiency with computer-based office software, including MS Office (Word and Excel), Salesforce, Google Suite, and working knowledge of desktop, mobile, and web-based platforms preferred.