Production Support Specialist

The Production Support Specialist plays a critical role in supporting the administrative functions of the production team.  The position is responsible for managing production-related documentation and ensuring smooth communication between various departments. 

Key Responsibilities

• Collaborate with team members to foster a positive and productive work environment. 
• Oversee daily administrative activities, including but not limited to: 
  • Reviewing and resolving the exception list 
  • OOP Resolution
  • Product Change
  • Delete Cases
  • Report Resolution 
    • Zero charge
    • No remake reason
    • DE deselected price
    • Zero charge
    • Digital not outsourced
    • Cases on hold
    • Negative charge cases
• Complete research on cases for resolution
  • Cases returned for credits
  • Unknown cases
  • Correction cases from other departments and DDS China
• Identify areas for improvement an administrative process to enhance efficiency
• Additional duties as assigned 

Qualifications

• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite
• Knowledge of production process and Dental Laboratory industry a plus.
• Ability to work collaboratively in a fast-paced environment.
• Ability to problem solve across functional areas of DDS Lab
• Accuracy and strong attention to detail
• Ability to communicate effectively both written and verbal
• Ability to work independently