A
Production Support Lead
Apolis
🇺🇸 United States
On-site
Staff / Principal
2 weeks ago
$55 – $60 / hour
- Microservices
- Spring Boot
- REST API
- API Gateway
- ITIL
- Change Management
- triage
- Splunk
- Grafana
- Prometheus
- Kubernetes
- OpenShift
- Devops
- ServiceNow
- Jira
- Python
- PowerShell
- Copilot
- Claude
- GPT
- Docker
- Azure
- GCP
- CI/CD
- Jenkins
- Git
- Azure DevOps
- MySQL
- PostgreSQL
- MongoDB
- Java
- Gemini
- OpenAI
2 weeks ago
Bill rate: ***/hr
Role is hybrid
Client address: 151 Farmington Ave Hartford, CT 06156
Years of experience required: 8+
Mandatory skills:
1. Strong hands-on experience with microservices architecture (Spring Boot, REST APIs, API Gateway). 2. Working knowledge of HealthCare, Clinical & Care Management - Preferred 3. Familiarity with ITIL processes (Incident, Problem, Change Management, Production Checkout Support, BreakFix / Hot Fix)
Key Responsibilities
· Lead L2/L3 production support for microservices applications, ensuring adherence to SLAs/OLAs. · Act as primary technical escalation point for critical incidents; drive triage, diagnosis, and resolution. · Perform root cause analysis (RCA) for major incidents and drive permanent fixes/preventive actions. · Monitor application health, logs, and performance metrics using Splunk, Grafana, AppDynamics, Prometheus. · Manage deployment, configuration, and troubleshooting of microservices on Kubernetes/OpenShift/container platforms. · Coordinate with development, DevOps, infrastructure, and database teams for issue resolution and change management. · Review and approve incident, problem, and change tickets (ITIL process) in tools like ServiceNow/JIRA. · Guide and mentor a team of support engineers; assign tasks, review work, and ensure quality of resolutions. · Drive automation initiatives using Python/PowerShell scripting and AI tools (Copilot/Claude/GPT) to reduce manual effort — self-healing scripts, alert automation, runbook automation, code review assistance. · Ensure documentation of knowledge base articles, runbooks, and support playbooks is current. · Participate in on-call rotation and manage major incident bridge calls when required. · Provide regular status reports, dashboards, and metrics to stakeholders (MTTR, ticket volume, aging, trends). · Support release management activities including deployment validation, smoke testing, and rollback planning.
Required Technical Skills
· Strong hands-on experience with microservices architecture (Spring Boot, REST APIs, API Gateway). · Working knowledge of HealthCare, Clinical & Care Management - Preferred · Familiarity with ITIL processes (Incident, Problem, Change Management, Production Checkout Support, BreakFix / Hot Fix). · Experience with containerization & orchestration: Docker, Kubernetes/OpenShift. · Cloud exposure: Azure (Preferred) / GCP. · CI/CD tools: Jenkins, Git EMU / Git Actions, Azure DevOps. · Database: MySQL, SQL Server, PostgreSQL, MongoDB. · Programming Language: Java, Spring Boot Microservices, REST APIs. · AI Tools / LLMs: GitHub Copilot, Microsoft Copilot, Claude, GPT, Gemini, OpenAI — for code assistance, automation, and productivity gains in support workflows. · Monitoring/Observability Tools: Splunk, Grafana, AppDynamics, Prometheus. · Middleware/Messaging: Kafka.
· Scripting: Python, PowerShell, or similar for automation.
Soft Skills
· Strong analytical and problem-solving skills under time pressure. · Excellent verbal and written communication for stakeholder and client interaction. · Leadership and mentoring capability. · Ability to work in rotational shifts/on-call support model.
Production Support Lead · Apolis